Front of House Superstar - Guest Experience Pro

The Inn Collection Group; Whitley Bay; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Birthday paid holiday

Lead-Inn development program

Paid Breaks

50% off food

£1 January–March stays

1/3 off room bookings

£50 same-day bookings

15% off bed & breakfast for loved ones

Employee Assistance Programme

Give-inn back scheme

Best Pub Employer award

Job summary

The Inn Collection Group is looking for a Front of House team member for one of its coastal pubs in Whitley Bay. You will greet guests, take orders, and serve food and drinks with a warm, attentive approach that defines our guest experience.

Join a welcoming team that values hospitality, teamwork, and providing memorable moments. Training and development are available, with opportunities to grow within our award-winning brand.

Qualifications

• Guest greeting and attentive service.
• Friendly, proactive hospitality mindset.
• Ability to engage guests and upsell where appropriate.

Responsibilities

• Welcome guests and seat them promptly.
• Take orders and serve food and drinks.
• Recommend beverages and menu items.
• Ensure guests have a memorable, warm experience from arrival to departure.

Skills

Front of House

Customer service

Hospitality

Communication

Job description

The Inn Collection Group is looking for a Front of House team member for one of its coastal pubs in Whitley Bay. You will greet guests, take orders, and serve food and drinks with a warm, attentive approach that defines our guest experience.

Join a welcoming team that values hospitality, teamwork, and providing memorable moments. Training and development are available, with opportunities to grow within our award-winning brand.