Front of House Staff

White Horse Inn; Mark; Presencial; GBP 14.000 - 18.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Monthly tips

Discounted food

Free parking

Career progression

Descripción de la vacante

White Horse Inn in Mark, Somerset, is seeking Front of House Team Members to join our pub, bar, restaurant and events operation. This part-time, flexible role covers bar service, table waiting, guest hosting and supporting weddings, events and functions.

You will be the face of the business, delivering friendly, professional customer service from arrival to departure. Prior hospitality experience is welcome, with a clear path to supervisory and managerial roles.

Formación

• Must be aged 18 or over.
• Hospitality experience is preferred but not essential.
• Excellent customer service and communication skills.
• Friendly, positive and professional attitude.
• Ability to work under pressure in a busy environment.

Responsabilidades

• Bar Service: prepare and serve drinks, operate tills, keep bar clean and stocked, assist during busy periods, take orders and serve food and drinks, clear tables.
• Hosting & Customer Service: welcome and seat guests, answer inquiries, manage bookings, create a warm first impression, resolve queries.
• Events & Functions: assist with weddings, wakes and private events, set up/clear event spaces, provide service during functions.
• General Duties: opening/closing duties, maintain front of house cleanliness, restock supplies, follow health & safety procedures, support colleagues, work as part of a team.

Conocimientos

Hospitality experience

Customer service

Communication skills

Teamwork

Adaptable

Descripción del empleo

Front of House Team Member (Bar, Restaurant & Events)

Location: White Horse Inn, Abbots Causeway, Mark, Somerset, TA9 4LT

Job Type: Part-time / Flexible (with potential to grow)

Pay: From £11.50 per hour (negotiable depending on experience) + monthly tips

About the Role

We're looking for friendly, confident, and adaptable Front of House Team Members to join our pub team.

This is a varied role covering all aspects of front of house, including bar service, waiting tables, hosting guests and supporting weddings, events and functions. No two shifts are the same, so we're looking for someone who enjoys working with people and thrives in a busy hospitality environment.

As the face of the business, you'll play an important role in creating a welcoming atmosphere and delivering excellent customer service from the moment guests arrive until they leave.

This is a fantastic opportunity for someone with hospitality experience who wants a varied role and the opportunity to progress into supervisory and management positions over time.

Key Responsibilities

Bar Service:

• Prepare and serve alcoholic and non-alcoholic drinks
• Operate tills and handle payments accurately
• Maintain a clean, organised, and well-stocked bar
• Monitor customer behaviour and follow responsible alcohol service procedures
• Support busy service periods and events
• Take food and drink orders accurately
• Serve food and beverages to a high standard
• Clear and reset tables efficiently
• Maintain cleanliness throughout dining areas
• Ensure guests receive attentive and friendly service throughout their visit

Hosting & Customer Service:

• Welcome and seat guests
• Answer customer enquiries both in person and over the phone
• Manage bookings and reservations
• Provide a warm, professional first impression for all visitors
• Resolve customer queries professionally and efficiently

Events & Functions:

• Assist with weddings, wakes, private parties, and other events
• Set up and clear down event spaces
• Provide food and drink service during functions
• Help ensure events run smoothly and guests are well looked after

General Duties:

• Opening and closing duties
• Maintaining cleanliness throughout front of house areas
• Restocking and replenishing supplies
• Following health & safety procedures at all times
• Supporting colleagues across all areas of the business
• Working as part of a team to deliver exceptional customer experiences

Flexibility

We're happy to shape the role around the right person:

Want an extra guaranteed shift each week? Let's discuss

Need occasional weekends off? No problem

If you like the role but need small adjustments, we're open to it

What We're Looking For

• Must be aged 18 or over
• Previous hospitality experience preferred but not essential
• Excellent customer service and communication skills
• Friendly, positive, and professional attitude
• Ability to work under pressure in a busy environment
• Reliable, punctual, and well-presented
• Comfortable working both independently and as part of a team
• Willingness to learn and develop new skills

What We Offer

• From £11.50 per hour (depending on experience)
• Monthly tip package
• Discounted food & drink
• Free parking
• Regular pay reviews
• Opportunity to progress into full-time roles
• Clear pathway into supervisory and managerial positions