Front of House Receptionist

Black Kite Studios; Greater London; On-site; GBP 21,000 - 28,000; Full time

Job summary

Black Kite Studios is seeking a Front of House Receptionist to be the welcoming face for clients and the studio team. You will deliver a 5* hospitality experience, manage front-of-house operations, and provide essential administrative support to keep the studio running smoothly.

Ideal candidates will bring front-of-house or receptionist experience, superb communication skills, and a proactive, detail-oriented approach. The role offers a dynamic environment in a creative, fast-paced studio.

Qualifications

• Previous Front of House / Reception experience.
• Excellent communication skills and confidence dealing with people at all levels.
• Strong attention to detail and administrative ability.

Responsibilities

• Providing a 5* hospitality service for clients and attendees.
• Maintain studio standards and liaise with suppliers/contractors.
• Manage stock and supplies for the studio and events, approve payments when needed.
• Administrative support: arranging travel, scheduling, meeting room bookings, taxis and couriers.
• Receive and log drives, deliver to the correct person promptly.
• Manage petty cash and Starling account, purchase studio equipment as required.
• Approve invoices and support event planning for staff and clients.

Skills

Front of House

Reception experience

Customer facing

Communication skills

Job description

Black Kite is an independent creative studio offering world-class visual effects and design. We are a talent-first, technology-inspired studio.

Our community is home to a collective of top-tier talent. A group of artists, creators, designers, producers and technologists that have come together to make exceptional artistic visual content.

THE ROLE

As a Front of House Receptionist at Black Kite Studios you will be a key member of our Front of House team. You will ensure we deliver an unrivalled, first-class service and will make sure that the Studio is a vibrant, energetic, excellently maintained place for our Clients and Team. You will be the first point of contact for anyone arriving at or contacting the studio so having a friendly, professional and proactive approach is essential. You must have the ability to communicate clearly and confidently. You will enjoy going the extra mile, inspiring a positive and unique experience whilst at Black Kite Studios!

We are committed to supporting you and your ongoing career development. We will work closely with you to establish your personal progression plan. Together we are investing in the future and your career will grow without limits. At Black Kite you are never on your own.

Your responsibilities include:

• Providing a 5* hospitality service for our clients and anyone attending or contacting the studio.
• Ensure that the studio is always maintained to the highest possible standards, liasing with external suppliers & contractors as required.
• Management of stock and supplies for the whole studio (and any events), requesting payment approval when necessary.
• Studio Administrative Support, including but not limited to:
• arranging travel,
• sending weekly/daily studio schedules and updates,
• meeting room booking and preparation,
• booking taxis and couriers.
• receiving and logging drives in and out, delivering them to the correct person without delay.
• management of Petty Cash & Starling account.
• purchasing studio equipment and technology as required.
• Invoice approval
• Creating welcome packs for new Black Kite employees, replenishing stock when needed.
• Support the planning and coordinating of Black Kite social and client events.
• Keeping track of events / holidays / days to celebrate in the studio and arranging necessary treats / decorations / supplies. (Valentines Day, Easter, St Patrick’s Day, Ramadan, Chinese New Year etc.
• Developing, refining and communicating processes relating to Front of House where necessary.
• Work closely with the Production team and supporting with ad hoc admin duties
• Being a Black Kite ambassador at all times.

Why YOU?

• You have previous Front of House / Reception experience
• You have experience in a customer / client facing capacity
• You have excellent communication skills & are confident dealing with people of all levels of seniority.
• You are a natural relationship builder and enjoy going the extra mile to make people feel special
• You have exceptionally high attention to detail
• You are a skilled administrator
• You are a great multi-tasker, able to balance priorities effectively
• You enjoy working in a fast paced, constantly evolving environment.
• You are highly organised and are an excellent problem solver
• You are proactive and can use your initiative
• You thrive when working in a close knit team and can work with minimal supervision
• You have the ability to quickly gather and retain information and make informed decisions
• You enjoy over delivering and understand what it takes to provide an excellent service
• You would like to develop a career within advertising VFX
• You have experience working within a creative environment
• Previous experience managing a team would be a plus