Front of House Receptionist

Honeycomb; Belfast City District; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Pension 10%

Private medical insurance

Death in Service 4x

Income protection

Employee discounts

Affinity schemes

Full-time

Training & development

Supportive environment

Job summary

Honeycomb is seeking an experienced Front of House professional to join a leading organisation in the legal sector, delivering first-class reception, meetings, events and member enquiries. The role involves managing a busy reception, a multi-line switchboard, meeting room bookings, and supporting hybrid/virtual meetings with IT and AV setup.

The successful candidate will be organized, proactive, and professional, able to handle competing priorities in a demanding environment while maintaining

Qualifications

• Minimum of 5 GCSEs or equivalent including English and Maths, at grade C or above.
• Experience in Front of House, Reception, Customer Service, Office, or Hospitality is essential.
• Experience working on a busy multi-line switchboard.
• Experience in a legal or professional services environment would be advantageous.
• Strong Microsoft Office skills (Outlook, Excel, Teams, Zoom).
• Excellent verbal communication and strong customer service skills.

Responsibilities

• Meeting and greeting visitors, members, clients and guests in a professional manner.
• Provide a high-quality end-to-end front of house service.
• Answer a busy multi-line switchboard and direct calls as required.
• Respond to telephone and general enquiries in a timely and professional manner.
• Manage the enquiries inbox and direct queries to the appropriate department.
• Manage enquiries and bookings for meeting rooms and facilities.
• Prepare rooms to meet the requirements of members, clients and visitors.
• Set up IT, audio-visual and video conferencing equipment as required.
• Support hybrid and virtual meetings using Teams and Zoom.
• Manage refreshments including room set-up, catering orders, replenishment and tidiness.
• Collaborate to cover reception and meeting areas.
• Engage with clients and promote meeting facilities.
• Coordinate with suppliers for orders, deliveries and maintenance.

Skills

Front of House

Customer service

Multi-line switchboard

Microsoft Office

Communication

Organisation

Problem solving

Education

GCSEs including English & Math

Tools

Microsoft Teams

Zoom

Outlook

Excel

Job description

Honeycomb is recruiting for an experienced Front of House professional to join a leading organisation within the legal sector, providing a first-class service across reception, meetings, events, and member enquiries.

The Job

This is a fantastic opportunity for an experienced Front of House professional to take responsibility for the smooth and efficient running of a busy reception area. Working as part of a wider team, you will provide a high-quality customer service experience, manage a busy multi-line switchboard, coordinate meeting room bookings, support events, and assist with IT and audio-visual facilities.

The role will suit an organised, professional, and proactive individual who is confident working in a demanding environment, enjoys engaging with a wide range of people, and can effectively manage competing priorities while maintaining excellent standards of service and attention to detail.

The Company

This established organisation offers a professional and supportive working environment, with modern facilities used for a wide range of meetings, events, seminars, negotiations, and professional gatherings.

The organisation places a strong emphasis on delivering excellent standards of customer service, professionalism, and operational support, with opportunities for individuals to develop their skills and contribute to the smooth running of a busy environment.

Package/Benefits:

• Lucrative salary DOE
• 25 days' annual leave + 13 bank holidays/closure days
• 10% employer pension contribution
• Private medical insurance
• Death in Service benefit of 4 times gross salary
• Income Protection
• Employee discount schemes
• Access to local affinity schemes
• Full-time working pattern
• Professional and supportive working environment
• Training and development opportunities

The Role

• Meeting and greeting visitors, members, clients, and guests in a professional and welcoming manner
• Providing a highly professional end-to-end front of house service
• Answering a busy multi-line switchboard and directing calls as required
• Responding to telephone and general enquiries in a timely and professional manner
• Managing the enquiries inbox and directing queries to the appropriate department
• Managing enquiries and bookings for meeting rooms and facilities
• Ensuring meeting spaces are managed in line with agreed procedures
• Preparing rooms to meet the requirements of members, clients, and visitors
• Setting up IT, audio-visual, and video conferencing equipment where required
• Supporting hybrid and virtual meetings using platforms such as Microsoft Teams and Zoom
• Managing refreshments, including room set-up, catering orders, replenishment, and tidiness
• Working with colleagues to ensure reception and meeting areas are appropriately covered
• Engaging with clients and promoting available meeting facilities
• Coordinating with suppliers regarding orders, deliveries, and maintenance requirements
• Liaising with colleagues to ensure meetings and events are delivered to a high standard
• Supporting Facilities Management during emergency situations where required
• Acting as a Fire Warden following appropriate training
• Maintaining high standards across reception and meeting areas
• Supporting events outside core business hours when required
• Undertaking any other duties required to support the wider team

The Person

• Minimum of 5 GCSEs or equivalent, including English and Maths, at grade C or above
• Previous experience in a Front of House, Reception, Customer Service, Office, or Hospitality role is essential
• Experience working on a busy multi-line switchboard
• Experience within a legal or professional services environment would be advantageous
• Strong Microsoft Office skills, particularly Outlook, Excel, Teams and Zoom
• Excellent verbal communication skills, with confidence engaging face-to-face and by telephone
• Strong customer service skills with a professional and welcoming approach
• Excellent organisational skills with the ability to manage competing priorities
• High levels of attention to detail, accuracy, and professionalism
• Strong problem-solving skills with the ability to use initiative
• Ability to work effectively under pressure and to strict deadlines
• A proactive, flexible, and positive approach with a strong 'can-do' attitude
• Professional, approachable, and confident communication style

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.

Honeycomb is committed to providing equality of opportunity to all.

Even if this position is not right for you, we may have others that are. Please visit Honeycomb to view a wide selection of our current vacancies.