Front of House Porter

HCA Healthcare, Inc.; Wellington; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Private Healthcare Insurance

Private pension contribution

Season Ticket Loan

Cycle to Work scheme

Group Life Assurance

Critical illness cover

Enhanced Maternity/Paternity pay

Staff discounts

Job summary

The Wellington Hospital in London is seeking a dedicated Porter/Driver to join the Front of House team. This full-time role covers 37.5 hours per week, with shifts between 07:00 and 19:00 across five days in seven.

You will support hospital operations, patient transport, and logistics to ensure smooth, safe patient experiences. Ideal candidates will be physically fit, hold a full UK driving licence, have prior experience in a similar role, and demonstrate excellent customer service and safety

Qualifications

• Physically fit and able to lift items as required.
• Full UK driving licence is essential.
• Previous experience in a similar role is essential.
• Strong communication and customer service skills.
• Knowledge of health and safety procedures.

Responsibilities

• Escort patients and visitors to rooms and transfer between departments.
• Deliver mail, equipment and materials around the hospital.
• Perform hospital blood rounds and assist with waste collection and disposal.
• Assist in managing Medical Gas and the undertakers’ team as needed.
• Transport medicines and fluids and support security/fire patrols.
• Drive the shuttle bus across Wellington Campus sites.

Skills

Physically fit

Full UK driver's license

Experience in similar role

Excellent communication

Health and Safety awareness

Job description

Porter/ Driver

The Wellington Hospital, London

Full-time, 37.5 hours per week

Shifts between 0700 and 1900, working 5 days out of 7

Permanent

Salary: £14.80/hour plus excellent benefits

We’re looking for a Porter to join our Front of House team based at The Wellington Hospital. Working within one of the UK’s leading private healthcare facilities, you’ll play a key role in supporting the day-to-day running of the hospital while helping to deliver an exceptional experience for patients, visitors and colleagues.

This is a varied and hands-on role where no two days are the same. You’ll support departments across the hospital with portering, security, patient transport and logistics duties, helping to ensure services run safely, smoothly and efficiently at all times.

As a Porter you’ll provide professional support across the hospital environment, assisting patients and visitors while maintaining high standards of customer service and operational excellence. From supporting emergency response teams and managing waste streams, to transporting patients and assisting with deliveries across site, your work will make a real difference to the overall patient journey. You’ll become part of a collaborative and supportive team where professionalism, compassion and teamwork are valued every day.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in our Front of House team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

• Taking patients andvisitors to their rooms
• Transferring patients between hospital departments
• Delivery of mail, equipment and materials
• Hospital blood rounds
• Collection and disposal of refuse (including clinical waste and sharps)
• Assist in managing Medical Gas
• Assisting the undertakers’ team
• Medicine and fluid delivery/ storage
• Carry out security/fire patrols of all internal and external Hospital Buildings, and to ensure all incidents are recorded in the correct manner
• Driving of the shuttle bus across different Wellington Campus sites

What you’ll bring:

• Physically fit, able to lift heavy items when required
• Full UK, clean drivers license is essential
• Previous experience in a similar role is essential
• Excellent communication and customer skills
• Knowledge of Health and Safety procedures

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Front of House Porter, you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual : We recognise and value everyone as unique and individual
• Kindness and compassion: We treat people with kindness and compassion
• Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them. Should you require any additional support with applying, please do get in touch.