Front-of-House Operations Leader | Elevate Customer Experience

INDITEX; City Of London; On-site; GBP 32,000 - 45,000; Full time

Job summary

Zara Battersea Power Station is seeking a Deputy Operations Manager (Front of House) to lead store operations, develop the team and deliver outstanding customer experiences in a fast-paced flagship environment.

You will oversee front-of-house disciplines, drive KPIs, manage scheduling and training, and collaborate with back-of-house colleagues to ensure seamless service and operational excellence across the store in London.

Qualifications

• Previous management experience within a fast-paced retail environment.
• Strong operational leadership with a track record of driving performance.
• Experience managing teams, developing talent and delivering commercial results.
• Good understanding of retail systems, operational processes and customer service excellence.

Responsibilities

• Lead front-of-house operations to meet store KPIs and deliver excellence.
• Oversee daily operations across sales floor, fitting rooms, cash desks and customer service areas.
• Ensure product availability through replenishment and stock flow processes.
• Maintain high store standards and create a welcoming environment for customers and colleagues.
• Partner with Back of House and other departments to ensure seamless communication and execution.
• Support commercial activity and floor moves to maintain operational efficiency.
• Coach the team to maximise performance using store technology and digital tools.

Skills

Leadership

Operations leadership

Customer service

KPI awareness

Job description

Zara Battersea Power Station is seeking a Deputy Operations Manager (Front of House) to lead store operations, develop the team and deliver outstanding customer experiences in a fast-paced flagship environment.

You will oversee front-of-house disciplines, drive KPIs, manage scheduling and training, and collaborate with back-of-house colleagues to ensure seamless service and operational excellence across the store in London.