Front of House Lead – Cultural Venue (Part-Time)

Durham County Council; Spennymoor; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Hybrid working

Local government pension

Job summary

The Light in County Durham, operated by Durham County Council, is recruiting Front of House Officers for part-time, 7-hour, 14-hour and casual contracts. The role involves welcoming visitors, handling enquiries, and supporting day-to-day operations at a major new cultural venue.

You will engage with visitors, contractors and partners in a friendly, professional manner and contribute to a safe, accessible and well-run environment while working as part of a motivated team.

Qualifications

• NVQ Level 2 in a relevant area, or an equivalent qualification or level of experience in venue operations.
• First Award qualification (or willingness to work towards one).
• Experience with diverse customers in a front-facing role, using POS software.

Responsibilities

• Support delivery of day-to-day operations as part of Front of House team.
• Be the first point of contact for customers, contractors and partners, handling enquiries professionally.
• Engage visitors and colleagues to ensure The Light is welcoming, safe, accessible and well-run.
• Contribute to meeting income targets while delivering high standards of service.

Skills

Customer service

Communication

Problem solving

Team player

Education

NVQ Level 2 or equivalent

First Award qualification

Tools

POS software

Job description

The Light in County Durham, operated by Durham County Council, is recruiting Front of House Officers for part-time, 7-hour, 14-hour and casual contracts. The role involves welcoming visitors, handling enquiries, and supporting day-to-day operations at a major new cultural venue.

You will engage with visitors, contractors and partners in a friendly, professional manner and contribute to a safe, accessible and well-run environment while working as part of a motivated team.