Front of House Officer

Unitrust Protection Services; Greater London; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Virtual GP 24/7

Employee Assistance Programme

Group Life Assurance

Workplace Pension

Cycle to Work Scheme

Tech Scheme

Long Service Awards

Job summary

Unitrust Protection Services in London is recruiting a Front of House Officer to deliver a best-in-class client experience on a prestigious contract in Fitzrovia. You will own front-of-house security, meet and greet entrants, and support incident management while ensuring safety and a smooth client journey.

The role requires smart, enthusiastic security professionals with strong communication, self-confidence, and competency with writing clear reports.

Qualifications

• SIA license in Security Guarding or Door Supervisor required.
• Smart, enthusiastic security professionals with strong communication.
• Computer literacy and ability to produce clear communications.

Responsibilities

• Provide a best-in-class front of house experience as part of the security team.
• Greet entrants and monitor access to the building.
• Ensure smooth customer journey while safeguarding people on site.
• Communicate effectively with stakeholders and maintain records.
• Assist with incident management and relevant paperwork.
• Stay vigilant to detect threats and apply mitigations.
• Follow site SOPs and risk assessments.
• Collaborate with client/partner teams to ensure top delivery across building operations.
• Fulfill reasonable requests from client or Unitrust management.
• Maintain immaculate dress and manner at all times.

Skills

SIA License

Customer service

Communication

Job description

Job Title: Front of House Officer

Unitrust are looking to recruit professional, reliable and exemplary Front of House officers to deliver a best-in-class service for a new prestigious contract in Fitzrovia, London. Unitrust is an exciting security company with a large number of clients across London. We are looking for energetic, observant, and communicable security professionals to join our team.

Key Information:

• Location - Fitzrovia, London.
• Pay Rate - £15.75 per hour.
• Shifts - 07:00 - 19:00hrs Mon-Fri

Job Role

• To provide a best-in-class front of house experience as part of the overall security team.
• Own front of house security, meeting and greeting people as they enter and exit the building.
• Ensure a smooth customer journey, whilst ensuring the safety and wellbeing of those around you.
• Communicating effectively with all stakeholders.
• Maintain accurate records when appropriate..
• Where appropriate, to support in incident management and investigations and the completion of relevant paperwork.
• To remain vigilant at all times, ensuring that any threats are detected early and appropriate mitigations applied where needed.
• To be conversant in the site SOP’s, ensuring compliance with them as well as an in-depth knowledge of the risk assessments and assignment instructions.
• Work alongside client and partner teams to ensure a best-in-class delivery across all building operations.
• Fulfil any reasonable request given by either the client or Unitrust management.
• Be immaculate in dress and manner, polite and articulate at all times.

What are we looking for?

• Smart, enthusiastic security professionals with strong, clear communication skills.
• Self-confidence and the ability to take responsibility for your own actions.
• Computer literate, with the ability to write and produce clear communications and reports.
• An inquisitive attitude and a desire to progress.
• SIA license at Security Guarding or Door Supervisor essential.

Beyond pay, what do Unitrust offer?

• Virtual GP 24/7
• Employee Assistance Programme
• Group Life Assurance
• Workplace Pension
• Cycle to Work Scheme
• Tech Scheme
• Long Service Awards