Front of House Officer

English National Ballet Ltd; Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant community dedicated to bringing world-class ballet to diverse audiences. As a Front of House Officer, you will play a crucial role in ensuring the smooth operation of our facilities while delivering exceptional customer service. This position offers the chance to be part of a pioneering organization that values diversity and inclusion, and celebrates the art of ballet. With a commitment to artistic excellence and community engagement, this role is perfect for individuals looking to make a meaningful impact in a dynamic environment. Don't miss the opportunity to contribute to a legacy of innovation and tradition in the performing arts.

Qualifications

• Experience in customer-facing roles within busy environments.
• Ability to work flexible shifts, including evenings and weekends.

Responsibilities

• Ensure smooth operations and security of the building.
• Provide high-level customer service to all visitors.
• Assist in event preparations and maintain a presentable environment.

Skills

Customer Service

Building Operations

Event Management

Health and Safety Compliance

Manual Handling

Job description

Front of House Officer

Joining English National Ballet, you will find a community of artists, musicians, theatre and costume craftspeople, creatives, business and administration professionals across a range of disciplines, all working together to achieve a common goal: to bring world-class ballet to as many people as possible, wherever they are and whatever their means. We are a multi-skilled, multi-cultural, open and inclusive organisation and we place a high value on diversity and diversity of thought in our teams.

About the Role

The Building Operations team is responsible for ensuring the smooth and safe operation of the building, providing a consistently high level of customer service, for a building with many uses.

The Front of House Officer will contribute to a highly efficient team and ensure the building is fully operational during scheduled opening hours. As a Front of House Officer you will be working on a rota basis including evenings and weekends as required.

As part of the selection process, there will be a recruitment day on the28th of May. Attendance is essential to be considered for this position

Responsibilities

• Ensure the smooth, safe running of all activity at MCD, and support the maintenance and security of the building.
• Ensure all front and rear of house areas are presented to the highest standards, secure and compliant with health and safety standard.
• Act as a key point of contact in the building, including operating the phone switchboard; delivering the highest level of customer service, both to internal and external customers.
• Assist in preparing the building for events including set ups and pack down; to ensure all spaces are presentable, safe and are maintained pre- and post-event.
• Work effectively as part of the Building Operations team, and provide cover as required during break times or for shift requirements.

Key Selection Criteria

• Experience of working in Building Operations, Front of House, Events or Venue Management, in a customer facing role in a busy customer-orientated environment.
• Ability to work to a shift pattern including early morning, evening and weekend shifts and provide a reliable service.
• Ability to take on ad hoc manual handing tasks, for example stacking and moving chairs on a trolley.
• Ability to learn new processes, workflows and develop a good understanding the key requirements and deliverables.
• Ability to build positive working relationships with co-workers and other internal and external contacts.

About ENB

English National Ballet (ENB) brings world-class ballet to the widest possible audience. We are a pioneering Company at the forefront of ballet’s growth and evolution: celebrating tradition, striving to innovate and develop the artform and to open up ballet to the widest possible audience. ENB is also a UK leader in creative learning and engagement practice, building collaborative partnerships and community programmes.

As we celebrate our 75th Anniversary in 2025, English National Ballet continues to assert its commitment to artistic excellence and to sharing ballet with as many people as possible, across the UK and around the world.

We are committed to building a diverse and inclusive workforce where staff of all backgrounds can thrive and grow. We would particularly like to hear from black and global majority applicants and from applicants living with a disability or a long-term health condition, both groups which are currently underrepresented in our organisation. As a Disability Confident Committed employer, we guarantee to offer an interview to applicants with disability or a long-term health condition who meet the key selection criteria.

Please contact us if you need to request any reasonable adjustments to attend the recruitment process or if you need an alternative application format, on [e-mail].