Front of House Manager

TN United Kingdom; Thame; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel in Thame is seeking a front office professional to provide exceptional guest service. This role involves managing guest stays, handling inquiries, and ensuring a welcoming atmosphere. The ideal candidate will have prior experience in reception and strong customer service skills. Join a dynamic team committed to excellence in hospitality.

Benefits

Free health club membership

Discounts across The QHotels Collection

Family & Friends discounts

Support with training & professional qualifications

Various learning & development opportunities

Employee Assistance Program

Refer a friend scheme

FREE parking

Qualifications

• Previous experience in front office or reception.
• Quality & standards-driven with outstanding customer service skills.

Responsibilities

• Responsible for guest's stay and room allocation.
• Handle guest issues and maximize revenue.

Skills

Customer Service

Conflict Resolution

People Management

Job description

Social network you want to login/join with:

Do you pride yourself on providing outstanding guest service?

Are you a people orientated individual?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development opportunities
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• And much more!

What will I do?

Reception is the first impression of the hotel a guest will experience, so it is crucial that you and your team provide an outstanding level of service. You’ll be responsible for the guest’s stay, reviewing room allocation, advising on rates, packages, and promotions, handling guest issues and complaints, and maximizing revenue.

Is this the role for me?

• Previous experience within a front office, reception, or front of house position, or equivalent
• People management experience
• Quality & standards-driven
• Outstanding customer service skills
• Conflict resolution skills

Curious to find out more?

Oxford Belfry Hotel & Spa is located in Thame, just outside Oxford and close to the Cotswolds. Our hotel is a 4-star, 154-bedroom property with the Spires restaurant, bar & lounge area, offering afternoon tea, private dining, and meeting and event spaces. Leisure facilities include a gym, pool, sauna, tennis courts, and an Elemis spa.

The QHotels Collection is proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities. If you require any reasonable adjustments during the recruitment process, please let us know so we can accommodate you.

We also proudly support the UK Armed Forces and have signed the Armed Forces Covenant, achieving the Silver Award.