Front of House Manager

Your Trust; Heywood; On-site; GBP 29,000 - 42,000; Full time

Job summary

Your Trust is seeking a Front of House Manager to lead the Events and Entertainment operation across Middleton Arena and Heywood Civic Centre. You will be the public face, delivering high-quality customer service and managing staff to ensure smooth event delivery and excellent attendee experience.

The role requires proven event management experience, strong communication and leadership skills, and a solid understanding of health and safety in facilities.

Qualifications

• Qualified to Level 3 in event management, customer service or qualified by experience.
• Proven event management experience.
• Experience of working closely with promoters and artists.
• Experience of managing and providing direction to staff.
• Commercial awareness of performing arts and entertainment opportunities.
• Demonstrate an ability to handle sensitive situations sympathetically and ensure confidentiality.
• Working knowledge of Health and Safety issues and regulations that apply to facility management.
• Ability to relate to all people including establishing relationships and trust, working as part of a team and working under pressure.
• Ability to provide clear instruction, set targets, motivate and inspire staff to achieve targets.
• Strong organisation skills with the ability to work to deadlines whilst ensuring accuracy and attention to detail.
• Excellent communication; both oral and written and excellent interpersonal skills.
• Excellent time management skills.

Responsibilities

• Provide a professional, efficient and high quality service to customers of the Venues.
• Be the public face of the Events and Entertainment operation at Middleton Arena, Heywood Civic Centre and other sites as required.
• Lead the day-to-day delivery of events and activities.
• Provide line management to staff.
• Ensure regular and effective communication across the Team.
• Ensure exceptional customer service.

Skills

Event management

Customer service

Team leadership

Communication

Health and safety

Confidentiality

Relationship building

Time management

Staff motivation

Education

Level 3 in event management or customer service

Job description

When you join Your Trust as a Front of House Manager - you will be part of a charity based in Rochdale that aims to support every, What will my role be as a Front of House Manager? The purpose of the job is to provide a professional, efficient and high quality service to customers of the Venues. This includes using your excellent customer service skills to be the public face of the Events and Entertainment operation at Middleton Arena, Heywood Civic Centre and other sites as required by leading the day to day delivery of events and activities, providing line management to staff, ensuring regular and effective communication across the Team as well as ensuring exceptional customer service

• Qualified to Level 3 in event management, customer service or qualified by experience
• Proven event management experience
• Experience of working closely with promoters and artists
• Experience of managing and providing direction to staff
• Commercial awareness of performing arts and entertainment opportunities
• Demonstrate an ability to handle sensitive situations sympathetically and ensure confidentiality
• Working knowledge of Health and Safety issues and regulations that apply to facility management
• Ability to relate to all people including establishing relationships and trust, working as part of a team and working under pressure
• Ability to provide clear instruction, set targets, motivate and inspire staff to achieve targets
• Strong organisation skills with the ability to work to deadlines whilst ensuring accuracy and attention to detail
• Excellent communication; both oral and written and excellent interpersonal skills
• Excellent time management skills, If you have any interest in / or experience in any of the following: Sports Coach, Community Work, Health & Fitness, Customer