Events & Audience Experience Manager

Your Trust; Heywood; On-site; GBP 29,000 - 42,000; Full time

Job summary

Your Trust is seeking a Front of House Manager to lead the Events and Entertainment operation across Middleton Arena and Heywood Civic Centre. You will be the public face, delivering high-quality customer service and managing staff to ensure smooth event delivery and excellent attendee experience.

The role requires proven event management experience, strong communication and leadership skills, and a solid understanding of health and safety in facilities.

Qualifications

• Qualified to Level 3 in event management, customer service or qualified by experience.
• Proven event management experience.
• Experience of working closely with promoters and artists.
• Experience of managing and providing direction to staff.
• Commercial awareness of performing arts and entertainment opportunities.
• Demonstrate an ability to handle sensitive situations sympathetically and ensure confidentiality.
• Working knowledge of Health and Safety issues and regulations that apply to facility management.
• Ability to relate to all people including establishing relationships and trust, working as part of a team and working under pressure.
• Ability to provide clear instruction, set targets, motivate and inspire staff to achieve targets.
• Strong organisation skills with the ability to work to deadlines whilst ensuring accuracy and attention to detail.
• Excellent communication; both oral and written and excellent interpersonal skills.
• Excellent time management skills.

Responsibilities

• Provide a professional, efficient and high quality service to customers of the Venues.
• Be the public face of the Events and Entertainment operation at Middleton Arena, Heywood Civic Centre and other sites as required.
• Lead the day-to-day delivery of events and activities.
• Provide line management to staff.
• Ensure regular and effective communication across the Team.
• Ensure exceptional customer service.

Skills

Event management

Customer service

Team leadership

Communication

Health and safety

Confidentiality

Relationship building

Time management

Staff motivation

Education

Level 3 in event management or customer service

Job description

Your Trust is seeking a Front of House Manager to lead the Events and Entertainment operation across Middleton Arena and Heywood Civic Centre. You will be the public face, delivering high-quality customer service and managing staff to ensure smooth event delivery and excellent attendee experience.

The role requires proven event management experience, strong communication and leadership skills, and a solid understanding of health and safety in facilities.