Front of House & Facilities Coordinator – London

Ramboll; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

27 days annual leave

Matched pension contributions

Private medical cover

Life assurance

Flexible work environment

Job summary

Ramboll in London is seeking a Client Relations Coordinator to provide a professional, efficient front of house experience at our Ramboll HQ. This site-based role supports the Location Support Manager and ensures a welcoming environment for visitors and staff.

You will coordinate desk bookings, IT & facilities tasks, health and safety compliance, and daily office operations, while delivering high-quality service and contributing to continuous improvement.

Qualifications

• Excellent planning and organising skills.
• Possesses excellent skills in MS Office (Word, Excel, Outlook, Teams) as a minimum
• Good communication skills, responsive and flexible
• Ability to build internal and external relationships effectively
• Ability to multi-task and work well under pressure
• Ability to think and demonstrate continuous improvement.

Responsibilities

• Deliver a positive visitor experience and manage sign-in protocols in line with HSEQ and GDPR policies.
• Provide front of house support including desk bookings, reception duties, calls, and contractor attendance.
• Manage meeting rooms, AV setup, IT assistance, refreshments, and catering where required.
• Log tickets via Helpdesk and ensure timely resolution for clients and visitors.
• Coordinate with FM provider, cleaning teams, and engineers to support facilities delivery.
• Assist with office facilities management and weekly induction processes for new starters.

Skills

Planning

MS Office

Communication

Relationship building

Multi-tasking

Continuous improvement

Job description

Ramboll in London is seeking a Client Relations Coordinator to provide a professional, efficient front of house experience at our Ramboll HQ. This site-based role supports the Location Support Manager and ensures a welcoming environment for visitors and staff.

You will coordinate desk bookings, IT & facilities tasks, health and safety compliance, and daily office operations, while delivering high-quality service and contributing to continuous improvement.