Front of House Experience Manager

ATG Entertainment; Manchester; On-site; GBP 32,000 - 52,000; Full time

Job summary

ATG Entertainment in Manchester is seeking a Casual Assistant Customer Experience Manager to lead our Front of House teams across two venues. You will motivate supervisors, maintain high customer service standards and drive revenue through on-the-night sales and guest engagement.

The role requires evening and weekend availability, strong leadership and a passion for live entertainment. You will work closely with the Customer Experience Manager to deliver memorable experiences, manage staff

Qualifications

• Experience leading Front of House teams and driving sales.
• Proven ability to maintain high customer service standards.
• Strong communication and staff development skills.

Responsibilities

• Lead FOH staff and supervisors on shift across two venues.
• Drive customer satisfaction and on-night sales while ensuring compliance.
• Manage staffing, training, attendance, and performance logs.
• Collaborate with CE Management to optimise processes and profits.
• Maintain standards for licensing, hygiene and safety.

Skills

Team leadership

Customer service

Staff supervision

Communication skills

Job description

ATG Entertainment in Manchester is seeking a Casual Assistant Customer Experience Manager to lead our Front of House teams across two venues. You will motivate supervisors, maintain high customer service standards and drive revenue through on-the-night sales and guest engagement.

The role requires evening and weekend availability, strong leadership and a passion for live entertainment. You will work closely with the Customer Experience Manager to deliver memorable experiences, manage staff