Front of House Experience Leader

ATG Entertainment; Aylesbury; On-site; GBP 28,000 - 36,000; Full time

Job summary

ATG Entertainment seeks a Customer Experience Supervisor to lead a Front of House team and uphold the highest standards of guest service. You will drive sales, manage costs and support the theatre's profitability through proactive process improvements.

You will foster a customer-centric culture, supervise staff, and work closely with internal and external contacts to ensure an exceptional venue experience for all visitors.

Qualifications

• Experience of supervising a team to maximise sales and consistently achieve targets.
• Customer service experience.
• Excellent verbal and written communications skills.
• Creative problem solver and confident decision maker.
• Ability to use initiative.
• Skilled in complaint resolution.
• Experience of working in a fast-paced environment, managing multiple projects at once.
• Proactive and flexible attitude, particularly in approach to unsociable / long working hours.
• Ability to effectively prioritise.
• Positive and purposeful, with ability to think creatively to drive revenue and reduce costs.
• Enthusiasm for/ interest in the theatre and the work of ATG, and ability to positively and pro-actively engage with all staff at all levels.
• Absolute attention to detail.

Responsibilities

• Supervise the Customer Experience Team to deliver a seamless Front of House operation.
• Support the Front of House operation to maximise profits and implement new procedures.
• Ensure the team maximise sales while keeping shift length to a minimum.
• Ensure Front of House is presented to the highest standard.
• Assist with merchandise reconciliation and ensure accuracy.

Job description

ATG Entertainment seeks a Customer Experience Supervisor to lead a Front of House team and uphold the highest standards of guest service. You will drive sales, manage costs and support the theatre's profitability through proactive process improvements.

You will foster a customer-centric culture, supervise staff, and work closely with internal and external contacts to ensure an exceptional venue experience for all visitors.