Front of House Coordinator - 30 Broadwick Street

ST James Facilities; Greater London; On-site; GBP 23,000 - 32,000; Full time

Job summary

ST James Facilities is seeking a Front of House Coordinator for a City-based address near Tottenham Court Road. You will warmly welcome occupiers, visitors and clients, coordinating with the on-site security team to maintain a professional environment.

You will own the reception and related areas, handle inquiries, and organise events with strong English communication and MS Office skills essential.

Qualifications

• Experience delivering exceptional customer service.
• Strong written and spoken English.
• Proficient with Microsoft Office suite (Word/Excel/PowerPoint).
• Excellent interpersonal and communication skills.
• Reliable and punctual with a proactive approach.
• Fire warden, first aid and IOSH training or willingness to obtain.

Responsibilities

• Take ownership of reception and associated areas, coordinating with cleaners, facilities and security.
• Keep FOH documents up to date; deliver monthly reports as required.
• Be the first point of contact for guests, occupiers and clients; answer queries.
• Meet and greet visitors; provide exceptional service.
• Answer calls promptly and transfer as needed.
• Organise events throughout the year; manage bookings and calendars.
• Manage amenities and stock levels; report incidents when needed.
• Handle difficult calls calmly and professionally.
• Adhere to health & safety policies and emergency procedures.
• Create events calendar; run pop-ups and build engaging on-site activities.

Skills

Customer service

English proficiency

Punctuality

Proactive attitude

Interpersonal skills

Fire warden

First aid

IOSH

Innovative

Creativity

Organisational skills

Budget management

Tools

Microsoft Office

PowerPoint

Excel

Job description

Overall Purpose

As the Front of House Coordinator of one of the business addresses in the City, you will be warm, welcoming, and always engaged with the occupiers, their visitors, and our clients, together with the security team on-site. The building is located near Tottenham Court Road and the clients are part of the financial and legal sector.

Duties and Responsibilities

• To take full ownership and accountability of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary.
• Ensure the St James folder, manual, occupiers procedures, phone database are up to date. Delivering of monthly reports and appropriate FOH data as and when required.
• First point of contact for all guests, visitors, occupiers and clients to the building, as outlined in the St James Guide. Dealing with all questions and queries.
• Being responsible for meeting and greeting of all guests and visitors into the building and providing them with exceptional service. Standing to greet as a basic standard.
• To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
• Organising event through the year.
• Amenities Management / Stock levels.
• Manage difficult calls and/or distressed callers’ in a calm and professional manner.
• Where appropriate, reporting of accidents or incidents.
• Create and lead on the events calendar, pop ups and freebie Fridays for the building.
• Ensure the reception area is kept organised, clean and tidy at all times.
• Stand to greet all visitors to the building.
• Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
• Any other duties as deemed necessary to support the client, customer, colleagues and St James.

Knowledge and Skills:

• Previous experience in delivering exceptional customer service essential.
• Excellent command of the English language, both verbal and written.
• Experience of using Microsoft Office, PowerPoint and Excel essential.
• Exceptional interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
• Excellent punctuality, outgoing and a can do/proactive attitude.
• Fire warden, first aid and IOSH may be required for this position, or happy to be trained to obtain.
• Innovative and creative.
• Organisational skills.
• Budget management.
• Creative and proactive.