Front of House & Events Administrator

Thales Group; Ebbw Vale; Presencial; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Cycle to work scheme

Annual bonus

Descripción de la vacante

Thales Group is seeking a Front of House Administrator at the Ebbw Vale Campus to greet visitors, manage registrations and support meetings and events. You will coordinate visits and ensure safety briefings, while maintaining presentation areas and information displays for a positive site experience.

The role involves liaising with internal teams and external partners, handling facilities-related matters, and producing monthly visitor and service improvement reports.

Formación

• Excellent interpersonal and customer service skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Confident user of Microsoft Office applications.
• Strong written and verbal communication skills.
• Ability to work independently and use initiative.
• A proactive and adaptable approach to supporting stakeholders.
• Strong attention to detail and a commitment to delivering high standards.

Responsabilidades

• Provide a professional and friendly front-of-house service for visitors, customers and colleagues.
• Manage visitor arrivals, registrations and safety briefings.
• Coordinate customer visits and ensure all visit requirements are communicated and delivered.
• Support the organisation and administration of key meetings and special events.
• Ensure meeting rooms, presentation equipment and materials are prepared and ready for use.
• Liaise with internal teams and external contractors to arrange refreshments and other event requirements.
• Maintain Front of House processes and procedures, ensuring they remain accurate and up to date.
• Gather visitor feedback and support continuous improvement initiatives.
• Produce monthly reports covering visitor numbers, customer feedback and service improvements.
• Act as the central point of contact for facilities-related issues and monitor progress with facilities management providers.
• Build strong working relationships with stakeholders across multiple business functions.

Conocimientos

Interpersonal skills

Customer service

Organisational skills

Microsoft Office

Written and verbal communication

Initiative

Attention to detail

Herramientas

Microsoft Office

Descripción del empleo

Thales Group is seeking a Front of House Administrator at the Ebbw Vale Campus to greet visitors, manage registrations and support meetings and events. You will coordinate visits and ensure safety briefings, while maintaining presentation areas and information displays for a positive site experience.

The role involves liaising with internal teams and external partners, handling facilities-related matters, and producing monthly visitor and service improvement reports.