Front of House Administrator

Thales Group; Ebbw Vale; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Private medical insurance

Cycle to work scheme

Annual bonus

Job summary

Thales Group is seeking a Front of House Administrator at the Ebbw Vale Campus to greet visitors, manage registrations and support meetings and events. You will coordinate visits and ensure safety briefings, while maintaining presentation areas and information displays for a positive site experience.

The role involves liaising with internal teams and external partners, handling facilities-related matters, and producing monthly visitor and service improvement reports.

Qualifications

• Excellent interpersonal and customer service skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Confident user of Microsoft Office applications.
• Strong written and verbal communication skills.
• Ability to work independently and use initiative.
• A proactive and adaptable approach to supporting stakeholders.
• Strong attention to detail and a commitment to delivering high standards.

Responsibilities

• Provide a professional and friendly front-of-house service for visitors, customers and colleagues.
• Manage visitor arrivals, registrations and safety briefings.
• Coordinate customer visits and ensure all visit requirements are communicated and delivered.
• Support the organisation and administration of key meetings and special events.
• Ensure meeting rooms, presentation equipment and materials are prepared and ready for use.
• Liaise with internal teams and external contractors to arrange refreshments and other event requirements.
• Maintain Front of House processes and procedures, ensuring they remain accurate and up to date.
• Gather visitor feedback and support continuous improvement initiatives.
• Produce monthly reports covering visitor numbers, customer feedback and service improvements.
• Act as the central point of contact for facilities-related issues and monitor progress with facilities management providers.
• Build strong working relationships with stakeholders across multiple business functions.

Skills

Interpersonal skills

Customer service

Organisational skills

Microsoft Office

Written and verbal communication

Initiative

Attention to detail

Tools

Microsoft Office

Job description

Location: Ebbw Vale, United Kingdom

Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.

Front of House Administrator

Location: Ebbw Vale Campus

Are you passionate about delivering exceptional customer service and creating a welcoming, professional environment? We are looking for a Front of House Administrator to be the face of our Ebbw Vale Campus, ensuring every visitor, customer and colleague enjoys a positive and seamless experience from arrival to departure.

This is a varied and rewarding role that combines front-of-house excellence, event coordination, administration and facilities support, making you a key part of the local team and the overall customer experience.

About the Role

As our Front of House Administrator, you will be the first point of contact for visitors and customers, providing a warm welcome while ensuring all site procedures, including health and safety requirements, are followed.

You will play a vital role in coordinating customer visits, supporting meetings and events, maintaining presentation areas and information displays, and acting as the central contact for facilities-related matters across the site.

What You'll Be Doing

• Providing a professional and friendly front-of-house service for visitors, customers and colleagues.

• Managing visitor arrivals, registrations and safety briefings.

• Coordinating customer visits and ensuring all visit requirements are communicated and delivered effectively.

• Supporting the organisation and administration of key meetings and special events.

• Ensuring meeting rooms, presentation equipment and materials are prepared and ready for use.

• Liaising with internal teams and external contractors to arrange refreshments and other event requirements.

• Maintaining Front of House processes and procedures, ensuring they remain accurate and up to date.

• Gathering visitor feedback and supporting continuous improvement initiatives.

• Producing monthly reports covering visitor numbers, customer feedback and service improvements.

• Acting as the central point of contact for facilities-related issues and monitoring progress with facilities management providers.

• Building strong working relationships with stakeholders across multiple business functions.

Who You'll Work With

You’ll collaborate with a wide range of stakeholders, including:

• Project Teams

• Programme Management Office

• Internal and External Customers

• Technical, Finance, Commercial, Legal and Quality Teams

• Health & Safety and Operations Functions

• Facilities Management Contractors and Other External Partners

What We're Looking For

Essential Skills

• Excellent interpersonal and customer service skills.

• Strong organisational skills with the ability to manage multiple priorities.

• Confident user of Microsoft Office applications.

• Strong written and verbal communication skills.

• Ability to work independently and use initiative.

• A proactive and adaptable approach to supporting stakeholders.

• Strong attention to detail and a commitment to delivering high standards.

Essential Experience

• Previous experience in a Front of House, Reception, Hospitality or Customer Service environment.

• Experience engaging with customers and stakeholders.

• Demonstrable experience using Microsoft Office applications.

Why Join Us?

This is a fantastic opportunity for someone who enjoys working with people, delivering outstanding service and being at the heart of a busy and professional environment. You'll be part of a collaborative team where your contribution directly impacts the experience of visitors, customers and colleagues alike.

Our Values

We are looking for someone who shares our commitment to:

• Customer Trust

• One Team, One Thales

• Developing Our People

• Accountability and Excellence

• Agility and Innovation

Security Clearance

This role will require SC Clearance. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant will undergo, achieve, and maintain SC Clearance. Please visit the UKSV website for further guidance.

To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years' residence in the UK over the last 5 years may be accepted, with additional overseas checks.

For further details of the evidence required to apply for Baseline and Security Clearance please refer to the National Security Vetting (NSV) Agency - United Kingdom Security Vetting - GOV.UK (www.gov.uk)

At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here.

We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here.