Front of House Coordinator - AMAZING office!

Office Angels; Leeds; On-site; GBP 27,000 - 29,000; Full time

Job summary

Join a vibrant team as a Community Team Member in Leeds, where you'll enhance customer experiences and engage with the community. This role offers the opportunity to shape memorable interactions and build professional relationships while providing top-notch concierge services. If you thrive in dynamic environments and have a passion for customer service, this position is perfect for you. Enjoy a full-time role that celebrates creativity and innovation, all while being part of a supportive and inclusive workplace culture.

Qualifications

• Experience in customer experience or hospitality.
• Strong relationship-building and complaint resolution skills.

Responsibilities

• Enhance customer experiences and deliver high standards.
• Provide warm hospitality and engage with the community.
• Address complaints promptly and professionally.

Skills

Customer Experience

Relationship Building

Complaint Resolution

Social Media Engagement

Communication Skills

Job description

Position: Community Team Member
Contract Type: Permanent
Working Pattern: Full Time, 08:00 - 17:00
Salary: £27,000 - £29,000 annually

Are you passionate about delivering exceptional customer experiences? Do you thrive in a vibrant environment where creativity and innovation are celebrated? If so, we have an exciting opportunity for you to become a founding member of our Customer Experience Community team at a brand-new office in Leeds!

About the Role:
As a Community Team Member, you will play a pivotal role in shaping memorable experiences for clients, occupiers, visitors, and stakeholders. Located in the modern front of house area, you will embody the spirit of hospitality and serve as an ambassador for our vibrant community.

Note on the hours - these are the standard hours you'll complete but flexibility will be required when events are happening so you may finish earlier or later.

What You'll Do:

• Enhance Customer Experiences: Identify innovative opportunities to elevate customer services and deliver them at the highest standards.


• Warm Welcomes: Provide a warm hospitality-style welcome and a fond farewell to everyone.


• Immaculate Presentation: Ensure front-of-house areas are always presented to perfection.


• Community Engagement: Collaborate with local businesses, community groups, and Leeds City Council to enrich the community.


• Relationship Building: Develop professional relationships with clients, occupiers, and stakeholders.


• Complaint Resolution: Address complaints with prompt resolutions, escalating when necessary.


• Concierge Services: Offer concierge services, such as dry-cleaning pickups, restaurant reservations, and transportation arrangements.


• Communication: Respond to telephone and email inquiries professionally, ensuring follow-ups as required.

What We're Looking For:

• Experience in customer experience, hospitality, or a related field.


• Strong relationship-building skills and a knack for complaint resolution.


• Proficiency in social media engagement and community outreach.


• Excellent telephone etiquette and email communication skills.


• A proactive approach to property management and concierge services.

Apply Now!

Your journey in customer experience starts here!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.