Front of House & Box Office Manager

The North Wall; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A vibrant arts centre is seeking a Front of House & Box Office Manager to oversee operations and to ensure exceptional customer experiences. This role involves staff supervision, cash management, and maintaining a welcoming environment. The successful candidate will work full-time with some evening and weekend shifts. Application deadline is June 30th, 2025.

Qualifications

• Experience in a busy, customer-facing environment is essential.
• Experience of supervising staff or volunteers is required.

Responsibilities

• Manage the box office and bar operations.
• Supervise staff and volunteers, schedule rotas, and handle cash.
• Ensure the building remains tidy and secure.

Skills

Leadership

Communication

Organisational skills

Customer care

Cash handling

Job description

We are seeking a customer-focused individual with experience in a public-facing role to play a vital part in managing our award-winning public arts centre.

Located within the grounds of St Edward’s School, The North Wall Arts Centre features a theatre, gallery, and studios for Drama and Dance, offering a vibrant cultural hub that brings together artists and audiences from Oxford and beyond.

As Front of House & Box Office Manager, you will be responsible for the smooth operation of front of house and box office operations, including administrative and marketing tasks. You will provide cover for Duty Manager shifts during performances and events, with specific responsibility for managing box office and bar operations, supervising staff and volunteers, scheduling rotas, and handling and logging box office and bar takings. Additionally, you will steward gallery exhibitions and ensure the building remains tidy and secure at all times.

You will need previous experience of working in a busy, customer-facing environment, along with experience of supervising staff or volunteers. Strong leadership, communication and organisational skills are essential, alongside previous experience of cash handling and reconciliation. With a strong commitment to delivering excellent customer care, you will strive to give all users of The North Wall the very best experience possible.

This is a full-time position, working 40-hours per week. The role requires regular evening and weekend working, and a flexible approach is essential as hours will vary on a week-to-week basis. Occasionally, additional hours may be necessary, and time off in lieu will be provided.

The successful candidate will start in August 2025 subject to the satisfactory completion of the necessary recruitment checks.

For further details and to apply please click the apply button.

The deadline for applications is Monday 30^th June 2025 at 9am.

First round interviews will take place on Monday 7^th July 2025.

Second round interviews will take place on Thursday 10^th July 2025.

St Edward’s is committed to safeguarding and promoting the welfare of children and young people and we aim to create and maintain a safe environment for our pupils, where they feel respected and supported. We expect all staff to share this commitment and to become familiar with our policies and procedures for child protection and security.All staff are required to apply for an Enhanced Disclosure from the Disclosure and Barring Service.

St Edward’s School is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, race, sex, religion, gender reassignment, sexual orientation, disability, pregnancy, or any other protected characteristic. Please see our Equal Opportunities & Dignity at Work policy on our website for further details.