Facilities & Events Assistant

TN United Kingdom; London; On-site; GBP 23,000 - 28,000; Full time

Job summary

An established industry player is seeking a Facilities and Events Team Member to provide exceptional service in a dynamic environment. This role involves managing client interactions, maintaining facilities, and supporting events, ensuring a welcoming atmosphere for all visitors. Ideal candidates will possess a strong hospitality background, excellent communication skills, and proficiency in Microsoft Office. With a focus on customer service and teamwork, this position offers a chance to contribute to a high-quality experience for clients. Join a team that values initiative and professionalism in a fast-paced setting.

Benefits

20 days paid leave

Increasing annual leave after 12 months

Workplace Pension Scheme

Professional development opportunities

Qualifications

• Strong Front of House/hospitality background required.
• Proficiency in Microsoft Word and Excel is essential.

Responsibilities

• Open and close facilities, ensuring security.
• Greet clients at reception, maintaining service standards.
• Support internal and external events organization.

Skills

Receptionist experience

Microsoft Office Suite proficiency

Office equipment experience

Strong communication skills

Organizational skills

Customer service orientation

Resourcefulness and initiative

Ability to work under pressure

Multitasking skills

Positive attitude

Job description

Job Description: Facilities and Events Team Member

This highly regarded ADR facility is seeking to appoint a Facilities and Events team member to provide exceptional service to clients and users of the center. The successful candidate will report to the Operations Manager.

Experience

The ideal candidate will have a strong Front of House/hospitality background, proficiency in Microsoft Word and Excel, and the ability to use initiative to ensure all users of the IAC are well looked after, encouraging repeat visits.

Responsibilities

1. Open and close facilities as required, ensuring security.
2. Prepare and stock suites daily.
3. Manage stock levels and update the Operations office.
4. Prepare swipe cards for hearings.
5. Greet clients promptly at reception, maintaining the IAC service standards.
6. Manage deliveries and client drop-offs at Chancery Lane.
7. Handle the switchboard for members and staff, relay messages efficiently.
8. Research and prepare client profiles in advance of visits.
9. Maintain and update the internal database with client preferences.
10. Coordinate team coverage for hearing floors.
11. Arrange courier deliveries, UK and international.
12. Stay informed on policies, procedures, and general information to assist visitors.
13. Serve breakfast, lunch, and hot drinks.
14. Clear and clean breakout suites and hearing rooms, manage dishwashing.
15. Replenish refreshments and keep suites tidy.
16. Report building issues or hazards to the Ops Manager.
17. Assist with bookings, travel, and appointments.
18. Support the organization of internal and external events, including badge and itinerary preparation.
19. Maintain close communication with the Operations Manager and team members.
20. Adhere to dress code and maintain a professional appearance.
21. Provide high-level customer service at all times.

Skills

• Experience as a Receptionist or Front of House role.
• Proficiency in Microsoft Office Suite.
• Experience with office equipment.
• Professional demeanor and appearance.
• Strong communication skills.
• Resourcefulness, initiative, and proactive problem-solving.
• Excellent organizational and multitasking skills.
• Customer service orientation.
• Ability to remain calm under pressure.
• Ability to work in a fast-paced environment.
• Positive attitude and team spirit.
• Additional languages are a plus.

Working Hours

8 hours daily plus 1-hour lunch, with shifts generally between 7:30 am – 9:00 pm. Start times may vary from 6:30 am to 10:00 pm.

Remuneration

Salary: Up to £28,000 per annum.

Annual Leave: 20 days paid leave, increasing to 25 days after 12 months.

Pension: Employer contributes 3%, Employee contributes 5% of annual salary, under the Workplace Pension Scheme.