Front of House Assistant

Bannatyne Group; Lowestoft; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Complimentary lunch or breakfast (B-F)

Flexible schedule

28 days annual leave

Free gym membership

Spa membership for another person

Discounted Spa Treatments

Discounted Spa Goods

Discounted meals and beverages

Development training

Mental Health & EAP

Length of Service Awards

Staff awards and bonuses

Discounted entertainment and shopping

Job summary

Bannatyne Group is seeking a welcoming Front of House Assistant to join our wellness-focused venues. You will greet guests, manage inquiries, and support spa bookings with a customer-first approach.

Flair for organisation and hospitality, plus the ability to work flexible hours, including early mornings and late evenings, will help deliver seamless guest experiences every day.

Qualifications

• Strong interpersonal and customer-focused attitude.
• Genuine passion for health, wellness and service excellence.
• Excellent organisational and multitasking abilities.
• Ability to build rapport and credibility with guests.
• Willingness to work flexible hours, including early mornings and evenings.

Responsibilities

• Greet and welcome guests with a friendly, professional demeanour.
• Handle emails, phone calls and face-to-face queries.
• Prepare and serve beverages and light snacks where applicable.
• Manage spa bookings and appointments for a smooth scheduling process.
• Respond to guest inquiries about spa services, treatments, and products.
• Process payments and run reception efficiently.
• Support promotion of spa services and retail products.
• Keep reception area clean, tidy and inviting.
• Coordinate with Spa Therapists and staff to ensure seamless service.

Skills

Interpersonal skills

Health & wellness passion

Organisational skills

Communication

Flexible hours

Receptionist experience

Tools

Booking systems

Job description

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you're ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Front of House Assistant:

• Greet and welcome guests with a friendly and professional demeanour.
• Dealing with emails, phone calls and face to face queries.
• Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
• Ensure all visitors to the site are logged correctly including contractors and guest passes.
• Undertake all relevant training required for the role.

Key Skills

• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
• It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.