Front Of House Assistant

Bannatyne Ltd.; Glasgow; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in health and wellness seeks a welcoming Front of House Assistant. This role involves creating a lasting first impression and ensuring a seamless experience for guests. You will greet visitors, manage bookings, and provide exceptional customer service in a serene environment. With a focus on wellness, this position offers the chance to make a significant impact on guests' experiences. Join a dedicated team that values your contributions and fosters personal and professional growth. If you are passionate about health and customer service, this opportunity is perfect for you.

Benefits

Complimentary lunch or breakfast

Flexible schedule

28 days annual leave

Free gym membership

Discounted Spa Treatments

Discounted Meals and Beverages

Career & Personal Development training

Mental Health and Well-Being Services

Length of Service Awards

Staff Awards and Bonuses

Qualifications

• Strong interpersonal and communication skills with a customer-focused attitude.
• Proven experience in a receptionist or customer service role is desirable.

Responsibilities

• Greet and welcome guests with a friendly demeanor.
• Manage spa bookings and handle guest inquiries efficiently.
• Ensure the reception area is clean and inviting at all times.

Skills

Interpersonal skills

Communication skills

Customer service

Organizational skills

Multitasking

Basic computer skills

Education

Experience in customer service

Experience in hospitality industry

Tools

Booking systems

Job description

Front Of House Assistant

Location: Glasgow

Department: Front of House / Reception

Job type: Temporary

Salary: £9,518

Job ref: 050340

Published: about 4 hours ago

Job Title: Front of House Assistant (maternity cover)
Hours: 16 hours per week
Rate of Pay: £11.44 ph
Location: Stepps

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Front of House Assistant:

• Greet and welcome guests with a friendly and professional demeanour.
• Dealing with emails, phone calls and face-to-face queries.
• Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar).
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
• Ensure all visitors to the site are logged correctly including contractors and guest passes.
• Undertake all relevant training required for the role.

What we are looking for:

• Strong interpersonal and communication skills and a customer-focused attitude.
• A genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.

It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.

Why Bannatyne?

Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives.

Ready to be the face of Bannatyne and create memorable experiences for our guests? Apply now and join our welcoming team!

Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!