Administrator

Allscreens Nationwide Ltd; Kingston upon Thames; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Bupa health insurance

Enhanced pension plan

Life insurance

Annual Health Services Bonus Scheme

Travel cost assistance

Job summary

Bupa is seeking a receptionist/administrative colleague at New Victoria Hospital in Kingston upon Thames. You will deliver exceptional customer service, manage reception duties, and support patient administration throughout their visit.

The role emphasizes timely paperwork, clear communication, and a well-presented front desk in a busy healthcare environment. The position is permanent, 40 hours per week, with a salary of £29,300 plus excellent benefits.

Qualifications

• GCSE level or equivalent required.
• Proficient in MS Office and general computer skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet and welcome customers and support the customer journey through to checkout.
• Answer, screen and forward queries via phone; manage local mailbox and emails.
• Maintain a well-presented reception and waiting area.
• Ensure customers have correct paperwork for their visit (appointment packs, clinical file prep and consent forms).
• Manage reports and paperwork to support timely dispatch and SLA adherence.
• Coordinate with suppliers to ensure timely follow-up and turnaround.

Skills

MS Office proficiency

Excellent communication

Customer service

Medical terminology (desirable)

Education

GCSE level or equivalent

Job description

New Victoria Hospital, 184 Coombe Lane West, KT2 7EG

Permanent

Salary - £29,300 + excellent benefits

40 hours per week

We make health happen

Working in our support functions you'll play a key part in helping our colleagues deliver exceptional standards in patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

To ensure all reception and administrative activities in the Bupa centre are carried out efficiently and effectively. To contribute as a support network in providing outstanding customer service to our customers.

You’ll help us make health happen by:

• Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout.
• Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails.
• Proactive in maintaining a well-presented reception and waiting areas.
• Ensuring customer reports are dispatched from centres within the desired time frame. This includes effective management of abnormal results.
• Ensure all customers have the correct paperwork to support their visit - appointment packs (where applicable), clinical file preparation and consent forms.
• Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA.

Key Skills / Qualifications needed for this role:

• GCSE level or equivalent
• PC literate - proficient in MS Office packages
• Excellent communication (written and verbal) and interpersonal skills
• Knowledge of Medical Terminology (desirable)

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual Health Services Bonus Scheme
• Support with travel costs via a season ticket loan or cycle2work
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.