Administrative Assistant

Bupa UK; Dartford; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Bupa health insurance

Long service rewards

Travel loan

Wagestream access

Pension plans

My Bupa Extras

Job summary

Mindplace Dartford within Bupa is seeking a dedicated Administrative Assistant to manage receptionist and admin duties across the centre, ensuring smooth daily operations and outstanding customer care for both adults and children.

This full-time role is 40 hours weekly, with shifts between 8am-10pm and Saturday 9am-5pm. Salary £26,800 per annum with excellent benefits. You’ll be part of a team that puts patients first and supports the broader care mission.

Qualifications

• Excellent communication skills both written and verbal.
• Deliver outstanding customer service by being friendly and welcoming.
• Administrative and reception experience.
• Well organised, reliable and proactive attitude.
• Computer literate with basic software skills.
• Knowledge of medical terminology is desirable.

Responsibilities

• Greet customers and support the customer journey through the centre to checkout.
• Answer and forward incoming queries by phone and email.
• Maintain a well presented reception and waiting areas.
• Dispatch customer reports within the required time frame.
• Ensure correct paperwork and appointment packs are ready.
• Manage invoices, payments and supplier communications.
• Organise documents and prioritise to meet deadlines.
• Assist in bookings of mammograms and referrals where applicable.
• Handle post tasks and generate letters as required.
• Monitor stocks and order goods when needed.

Skills

Communication skills

Customer service

Administrative experience

Reception experience

Organised

Computer literacy

Medical terminology knowledge

Tools

Microsoft Office

Job description

Administrative Assistant - Mindplace

Mindplace Dartford, Cotton Lake House, Crossways Business Park, Dartford, DA2 6QH

£26,800 Per Annum Plus Excellent Benefits

We believe caring for your mind should feel as natural as caring for your body. That’s why we’re creating dedicated spaces with expert face-to-face support, grounded in nearly 80 years of trusted Bupa care.

Job Description

Administrative Assistant - Mindplace

Mindplace Dartford, Cotton Lake House, Crossways Business Park, Dartford, DA2 6QH

Permanent. Full time, 40 hours. Monday to Friday on shifts between 8am - 10pm & Saturday 9am - 5pm

£26,800 Per Annum Plus Excellent Benefits

We believe caring for your mind should feel as natural as caring for your body. That’s why we’re creating dedicated spaces with expert face-to-face support, grounded in nearly 80 years of trusted Bupa care.

As an employee at Bupa, our patients will be your top priority. With no shareholders, we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients every day.

We make health happen

We are looking for a dedicated individual to efficiently and effectively manage all administrative and receptionist activities. This role is essential for the smooth operation of our centre and is crucial in providing outstanding customer service. You will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable. Your commitment to excellent service will help create positive experiences for everyone who visits us.

You’ll Help Us Make Health Happen By

• Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout
• Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails
• Proactive in maintaining a well presented reception and waiting areas
• Ensuring customer reports are dispatched from centres within the desired time frame. This includes effective management of abnormal results
• Ensure all customers have the correct paperwork to support their visit – appointment packs (where applicable), clinical file preparation and consent forms
• Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA
• Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled on EXACT/BOSS/Meddbase. Process of payments, invoices, added charges and credit notes upon customer departure
• Organise self to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines
• Assist in bookings of mammograms and MSK referrals (where delivered at the centre)
• Post – collect, open, date stamp, distribute incoming post, and post outgoing post.
• Generate letters as required by the business.
• Monitor stocks and order goods when required.
• Process invoices/delivery notes as per Bupa policy
• Play an active part in ensuring well-presented facilities through pro-activity and effective escalation as and when required.

Key Skills / Qualifications Needed For This Role

• Excellent communication skills both written and verbal
• Deliver an outstanding customer service by being friendly and welcoming
• Administrative and reception experience
• Well organised, reliable and have a proactive attitude
• Computer literate
• Knowledge of medical terminology (desirable)

Personal Characteristics

• Flexible with hours, days and shift patterns
• Adaptable to a changing environment
• Resilient and driven to provide a world class service in challenging situations
• Well-developed communication skills.
• Effective time management.
• Ability to work autonomously in a busy environment.
• Understanding of the business environment.
• Ability to work well within a multi-disciplinary team

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest- free annual travel Loan to enable the purchase of public transport annual season tickets
• Wagestream - Have early access up to 40% of your earned wages within minutes
• Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan
• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing

At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role.

Please be aware that if you’re successful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type

Full time

Job Area

Administration

Locations

Dartford Mindplace