Front‑of‑House Admin & Operations Coordinator

Action for Children; Newcastle upon Tyne; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Paid leave and buy/sell options

Cycle to work scheme

Training opportunities

Flexible family leave

Life assurance

Blue Light Card discounts

Wellbeing Day

Job summary

Action for Children, Newcastle upon Tyne, is seeking an Administrative Officer to provide essential administrative and receptionist support across North and Outer West locations. You’ll manage records, invoices, meetings and data, ensuring efficient operations and strong service delivery for children and families.

The role requires a confident administrator with IT skills, attention to detail and the ability to work collaboratively, often travelling across the city for site visits.

Qualifications

• Experience delivering a confidential, professional and well-organised administrative service.
• Strong IT skills, with confidence using Excel and other Microsoft packages, creating spreadsheets, presentations and maintaining accurate records.
• The ability to liaise effectively with external partners and coordinate key activities.
• A collaborative approach, working well within a team and guiding others when needed.

Responsibilities

• Provide a professional, welcoming front‑of‑house service.
• First point of contact for all visitors as well as members of the wider teams.
• Organise and coordinate meetings, including taking accurate minutes.
• Prepare, format and distribute documents and information.
• Support managers and colleagues by managing correspondence and enquiries.
• Maintain our information systems and help improve how we collect, extract and present data.
• Keep accurate, up‑to‑date financial records, including purchase orders and invoice processing.
• Assist in purchasing resources for groups and sessions and items for families through our funding streams.

Skills

Reception duties

IT skills

Excel

Administrative support

Communication skills

Education

Business Administration S/NVQ Level 2

Tools

Excel

Job description

Action for Children, Newcastle upon Tyne, is seeking an Administrative Officer to provide essential administrative and receptionist support across North and Outer West locations. You’ll manage records, invoices, meetings and data, ensuring efficient operations and strong service delivery for children and families.

The role requires a confident administrator with IT skills, attention to detail and the ability to work collaboratively, often travelling across the city for site visits.