Administrative Officer

Action for Children; Newcastle upon Tyne; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Paid leave and buy/sell options

Cycle to work scheme

Training opportunities

Flexible family leave

Life assurance

Blue Light Card discounts

Wellbeing Day

Job summary

Action for Children, Newcastle upon Tyne, is seeking an Administrative Officer to provide essential administrative and receptionist support across North and Outer West locations. You’ll manage records, invoices, meetings and data, ensuring efficient operations and strong service delivery for children and families.

The role requires a confident administrator with IT skills, attention to detail and the ability to work collaboratively, often travelling across the city for site visits.

Qualifications

• Experience delivering a confidential, professional and well-organised administrative service.
• Strong IT skills, with confidence using Excel and other Microsoft packages, creating spreadsheets, presentations and maintaining accurate records.
• The ability to liaise effectively with external partners and coordinate key activities.
• A collaborative approach, working well within a team and guiding others when needed.

Responsibilities

• Provide a professional, welcoming front‑of‑house service.
• First point of contact for all visitors as well as members of the wider teams.
• Organise and coordinate meetings, including taking accurate minutes.
• Prepare, format and distribute documents and information.
• Support managers and colleagues by managing correspondence and enquiries.
• Maintain our information systems and help improve how we collect, extract and present data.
• Keep accurate, up‑to‑date financial records, including purchase orders and invoice processing.
• Assist in purchasing resources for groups and sessions and items for families through our funding streams.

Skills

Reception duties

IT skills

Excel

Administrative support

Communication skills

Education

Business Administration S/NVQ Level 2

Tools

Excel

Job description

Administrative Officer

Salary: £24,546.32 per annum

Location: Newcastle upon Tyne (North and Outer West)

Contract/Hours: Permanent / Full Time – 35 hours per week (Monday – Friday)

Closing date for applications is midnight of 27th September 26 and interviews are provisionally scheduled for w/c 5th October 26.

Benefits:

• Over 7 weeks inclusive paid leave and the option to buy or sell leave
• Cycle to work scheme
• Excellent training and the opportunity to undertake professional training for some roles
• Flexible maternity, paternity and adoption packages
• Up to 5% employer contribution and life assurance cover
• Blue Light Card eligibility with discounts at 15,000 national retailers
• As part of our commitment to staff wellbeing, you’ll receive a paid annual Wellbeing Day to use however you choose, supporting a healthy balance between work and life.

At Action for Children, we offer more than just a job. Join us and you’ll be part of a team dedicated to giving children safe and happy childhoods. See how your skills can make a real difference, helping solve the problems children and young people face every day.

A bit about the role

As an Administrative Officer, you’ll play a vital part in keeping our teams running smoothly, providing essential administrative, reception, financial and meeting support. No two days are the same — you’ll be front of house on reception, manage records, process invoices, coordinate meetings and help improve systems so our teams can focus on supporting children and young people.

Your organised, proactive approach will make a real difference, ensuring everything runs efficiently and effectively. You’ll work both independently and as part of a supportive team across our North and Outer West Newcastle locations.

About the Service

Children & Family Newcastle (CFN) is Action for Children’s early help and family support service delivered across the Outer West and North localities of the city. We work from welcoming community hubs such as Gosforth Library, Galafield, Charlton Street and Fawdon, offering practical, emotional and developmental support to children, young people and families.

Our teams provide a wide range of activities and interventions — from parenting programmes and youth support to family work, community sessions and early help assessments. Everything we do is centred around building strong relationships, strengthening family resilience and helping children and young people to thrive.

The service is busy, friendly and deeply rooted in the local community. Staff work closely with partners across education, health and social care, making sure families receive joined‑up, accessible support when they need it most.

What you do could make a difference

You’ll play a key part in keeping our services running smoothly every day. It’s a role with real responsibility and plenty of job satisfaction. You’ll:

• Provide a professional, welcoming front‑of‑house service.
• First point of contact for all visitors as well as members of the wider teams.
• Organise and coordinate meetings, including taking accurate minutes.
• Prepare, format and distribute documents and information.
• Support managers and colleagues by managing correspondence and enquiries.
• Maintain our information systems and help improve how we collect, extract and present data.
• Keep accurate, up‑to‑date financial records, including purchase orders and invoice processing.
• Assist in purchasing resources for groups and sessions and items for families through our funding streams.

Let’s talk about you

You’re a compassionate, motivated and highly capable administrator. Experience in social care or health is helpful, but we’re very open to transferable skills and welcome applicants from a range of backgrounds. You’ll bring:

• A Business Administration S/NVQ Level 2, or equivalent qualifications or practical experience.
• Strong IT skills, with confidence using Excel and other Microsoft packages, creating spreadsheets, presentations and maintaining accurate records.
• Experience delivering a confidential, professional and well‑organised administrative service.
• The ability to liaise effectively with external partners and coordinate key activities.
• A collaborative approach, working well within a team and guiding others when needed. Being confident in using your own initiative.
• Clear, confident written and verbal communication skills.
• Excellent attention to detail, along with a willingness to learn new processes and share good practice.
• This role involves travel across the city, and there may be occasions where you’ll need to visit different sites at short notice.

Why Action for Children?

Every child should have a loving home, food, warmth, the chance to grow and learn - the support to cope with life’s challenges. But too many children don’t. By bringing your passion and unique skills and experience, you’ll help us change that where it really matters.

We’ve been driven by love to take action for children for over 150 years, giving them the protection and practical help they need. A lot’s changed since 1869. But what children really need, hasn’t. So as long as children need us, we’ll be here.

Will you join us?

Our Commitment to Equity, Inclusion and Anti‑Racism

At Action for Children, we are committed to creating a workplace where everyone feels respected, valued, and able to thrive. We know that racism and discrimination create barriers, and we are taking active steps to challenge these inequalities in our organisation and in the communities we serve.

We strongly welcome applications from people who are Black, Asian, or from other racialised and ethnically marginalised communities, as well as disabled people, who are currently under‑represented in our workforce. We are committed to removing barriers in our recruitment processes and ensuring fair access to opportunities.

We also encourage applications from men, who are under‑represented in our Children’s Services roles. We recognise that people hold multiple identities, and we value the richness this brings to our team.

Want to get to know Action for Children better?

Job description

Action for Children Employee Benefits

AfC Commitment Statement

Find out more about Action for Children here: Action for Children and onLinkedIn,Facebookor YouTube to get to know us better.

The difference is what you do. You can learn more about why we do it, by checking outour 'Driven by Love' video.