Front of House

Lola Cars; Silverstone; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Lola Cars in Silverstone is seeking a Front of House to be the first point of contact for guests, partners and staff, reflecting Lola's brand and high standards.

You will greet visitors, manage access, coordinate with operations and logistics, support onboarding, and help maintain a safe, welcoming site with GDPR-compliant processes. This hybrid role offers both full-time and part-time hours.

Qualifications

• Previous front-of-house reception or customer-facing experience.
• Experience in a high-performance or high-profile environment preferred.
• Knowledge of GDPR and security best practices desirable.
• Experience with logistics and administrative coordination.

Responsibilities

• Greet and sign in visitors, contractors and VIPs.
• Deliver a polished guest experience and reflect Lola's values.
• Manage visitor and staff passes; maintain reception area.
• Coordinate with operations, logistics and internal teams.
• Support onboarding and provide information to staff.
• Oversee security passes and visitor GDPR-compliant logs.
• Book meeting rooms and maintain public-facing facilities.
• Assist in in-house events and broader business needs as required.
• Promote health, safety and a clean, safe workplace.

Skills

Discretion

Interpersonal skills

Flexible / adaptable

Out-of-hours work

Organisational ability

IT skills

Team player

Tools

Microsoft Office

Job description

As the Front of House (FoH), you will be the first point of contact for everyone who enters Lola Cars, setting the tone for our guests, partners and team. The role is essential in creating a welcoming environment, embodying the company’s brand, values and high operational standards.
As Front of House, you will engage with a diverse range of stakeholders including VIP guests, partners, suppliers, and team. This role requires close coordination with the operations and logistics departments to support day-to-day activities, facilitating smooth communication across departments.
Acting as a central point of contact to relay information and feedback between visitors and internal teams, ensuring clarity and efficiency in all communications.

Role Responsibilities:

Reception and Visitor Management

• Greet and sign in all visitors, contractors and VIPs
• Consistently deliver a polished guest experience, anticipating the needs of visitors, VIPs, and colleagues to ensure Lola’s values are reflected in every inter-action
• Manage visitor and staff passes
• Maintain a welcoming reception area
• Support the onboarding of new staff and be an approachable source of information and guidance
• Uphold strict standards of confidentiality and professionalism when interacting with high-value customers, VIPs and all visitors, ensuring their experience reflects the values of Lola Cars

Access and Security Coordination

• Oversee the issuing and return of security passes and access cards to visitors
• Support the visitor protocols and check-in procedures
• Ensure all visitor logs, records and details are following GDPR
• Logistics Support
• Coordinate couriers, deliveries and internal communications to support site operations
• Monitor delivery logs and notify relevant staff
• General Administration
• Schedule and book meeting rooms, ensure the rooms are presentable
• Obtain responsibility for all public facing facilities, ensuring they are clean and presentable
• Support hospitality preparation for guests
• Participate in inventory management, including first aid kits, office supplies and consumables; supporting a safe and efficient workplace
• Monitor general email inboxes and respond or forward as appropriate
• Demonstrate flexibility and willingness to support wider business needs as they arise, including assisting with in-house event and activities beyond front of house duties
• Assist in maintaining a safe and compliant workplace by supporting health and safety protocols, promoting best practices across the site

Skills required:

• Demonstrates absolute discretion and integrity when handling sensitive in-formation and engaging with high-profile individuals
• Flexible and proactive, with the ability to adapt and support broader business requirements including the facilitation of in-house events
• Willing and able to work flexibly, including out-of-hours support when business needs require
• Exceptional interpersonal and communication skills
• Polite, personable and client-focused
• Strong organisational abilities
• Ability to work independently and as part of a team
• Confident IT skills (Microsoft Office and email management)
• Robust problem-solving abilities and calm under pressure

Qualifications & Experience required:

• Previous experience in a front-of-house reception or customer facing role
• Experience in a high-performance or high-profile environment preferred (i.e. hospitality, corporate or motorsport)
• Knowledge of GDPR and security best practices desirable
• Experience with logistics and administrative coordination

Role, Location & Hours:

The Front of House role is central to sustaining Lola Cars’ high standards of professionalism and operational excellence. You will be the company’s ambassador, ensuring that all guests, partners, and team members receive an outstanding first impression and seamless support.
The role will be based in Silverstone at the Lola Facility with flexibility for a hybrid role. We welcome applications from those who can commit to full time and part time hours.

If you have any questions or would like to know any further details, please do make contact.

We look forward to hearing from you.

The Revival of a Legend

Lola Cars is one of the world's iconic motorsport brands and the most successful manufacturer of customer racing cars of all time.

Lola Cars is a legendary name in motorsport and has cultivated a brand synonymous with engineering excellence, iconic design and racing success. After a period of dormancy, under new ownership, Lola has returned to the forefront of international motorsport, continuing its legacy of innovation and engineering excellence.

Lola is committed to pushing innovation in engineering and as part of this commitment, Lola intends to release the IP back into the ecosystems and develop products that have far reaching impacts beyond motorsports. Our mission is to redefine motorsport performance by integrating cutting‑edge AI technologies into vehicle dynamics, race strategies, and driver safety systems.