Front Of House

Little Elms Daycare; London Borough of Bromley; Vor Ort; GBP 25.000 - 30.000; Vollzeit

Benefits dieser Stelle

Enjoy Benefit

Zusammenfassung

Little Elms Daycare Beckenham is hiring a Front of House Staff to deliver warm, welcoming service to parents and visitors. You will manage inquiries, coordinate settling-in sessions, and support daily nursery operations in a fast-paced environment.

The role requires nursery experience and good communication. You will lead the Nursery Operations team, manage rota and invoices, and liaise with the nursery manager while maintaining safeguarding practices.

Qualifikationen

• Nursery experience preferred.
• L2/L3 childcare qualification desirable.
• Familiar with childcare platforms and safety policies.

Aufgaben

• Be the welcoming face of the nursery and act as primary contact via email and phone.
• Organize settling-in sessions for new children.
• Lead the Nursery Operations team and oversee kitchen/cleaning staff.
• Assist with Right to Work verifications and compliance tasks.
• Manage parent communications, respond to emails, and coordinate tours.
• Handle rota planning, invoices, and extra day purchases.
• Liaise with the nursery manager and report enquiries.

Kenntnisse

Customer service

Communication

Organizational skills

Team leadership

Ausbildung

Nursery L2/L3 qualification desirable

Tools

Famly

brightwheel

Procare Solutions

Lillio (HiMama)

LineLeader by ChildcareCRM

KINDERPEDIA

Jobbeschreibung

Front Of House

Department: Little Elms Daycare Beckenham

Employment Type: Full Time

Location: Little Elms Beckenham Elm Road

Compensation: £25,000 - £30,000 / year

Description

We are looking for an enthusiastic and customer-focused individual to join our team as Front of House Staff at our nursery. You will be responsible for delivering excellent customer service and ensuring a welcoming, positive experience for all our parents and visitors. This role involves direct interaction with families, managing administrative tasks, and helping to ensure a seamless service flow in a fast-paced and dynamic environment.

Key Responsibilities

• Nursery Experience required
• Childcare L2/ L3 qualification desirable
• Desirable customer service training
• To be familiar with platforms such as Famly, brightwheel, Procare Solutions, Lillio (formerly HiMama), LineLeader by ChildcareCRM, and KINDERPEDIA.
• Be the welcoming face of the nursery, greeting parents and children each day and serving as their primary point of contact via email and phone.
• Organize and oversee settling-in sessions for new children.
• Lead the Nursery Operations team (including kitchen and cleaning staff), working collaboratively to maintain high standards of cleanliness and kitchen operations. Familiar with children diaries and restriction.
• Assist the nursery manager with compliance tasks, such as conducting in-person Right to Work verifications, (Pinpoint, Zinc).
• Be a role model for operational excellence, maintaining high standards, embracing feedback, and never cutting corners.
• Manage parent communications, ensuring timely responses to emails, addressing parent surveys, processing session change requests, and ensuring personal tours are conducted on schedule.
• Managing Rota and agency attendance
• Dealing with invoices and extra day purchases
• Familiar with “Enjoy Benefit”
• Liase with nursery manager and report parents and teams enquiries
• Have understanding of Safeguarding and whistleblowing
• Understanding Ofsted
• Work under pressure and multi task