Front of House Manager

N Family Club; Buckhurst Hill; On-site; GBP 30,243 - 40,706; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Industry-leading holiday allowance

Development fund

No uniforms allowance

Enhanced parental leave

Childcare discount

Loyalty rewards

Coaching and mentoring

Referral scheme

Amazing discounts

Travel support

Social events

Job summary

A leading early-years education provider in Buckhurst Hill is seeking a Front of House Manager. In this role, you will engage with parents and children, manage daily operations, and ensure a welcoming environment. Ideal candidates should demonstrate strong multitasking abilities, customer service leadership, and great communication skills. This position offers a competitive salary, performance bonuses, and extensive benefits, including a generous holiday allowance and childcare discounts.

Qualifications

• Experience in prioritising and multitasking under pressure.
• Background in leading consistent and exceptional customer service.
• Great communication skills – both verbal and written.

Responsibilities

• Welcome parents and children every day as their go-to contact.
• Ensure the Parent Breakfast Bar is well-stocked.
• Stay on top of emails, session changes, and tour bookings.

Skills

Prioritisation and multitasking under pressure

Budget management

Great IT skills

Decision-making

Customer service leadership

Communication skills

Parent partnership building

Positive outlook

Workload management

Tools

Google suite

Job description

Description

We’re more than just a nursery group. We’re the UK’s most innovative early-years education provider. At N Family Club, we dreamed of reimagining early years education. Becoming a place that fosters creativity, embraces a curriculum-led approach, and prepares children for the modern world. We’re proudly making our dream a reality – and we want you to be a part of it!

Department: Nursery Operations
Location: Buckhurst Hill, Essex
Compensation: £30,243 - £40,706 / year

Your key responsibilities

• Be the face of the nursery, welcoming parents and children every day and being their go-to contact.
• Make sure our Parent Breakfast Bar is well-stocked and looking great every morning.
• Stay on top of emails, session changes, and tour bookings to support families.
• Help new children settle in so they feel safe, happy, and confident.
• Support the kitchen and cleaning teams to keep things running smoothly.
• Make sure the nursery is safe, clean, and well-maintained throughout the day.
• Handle daily operations like schedules, invoices, and supplies so everything runs seamlessly.
• Monitor occupancy, waiting lists, and notices to keep families informed and up to date.
• Assist with Family Club events and newsletters to engage parents and foster community.
• Lead by example in care, safety, and teamwork, supporting your team when needed.

Our Front of House Managers should have...

• Experience in prioritising and multitasking under pressure.
• Know how to manage budgets and procurement needs.
• Have great IT skills and be willing to develop them, as you’ll be using the Google suite daily.
• A solid decision-maker, with the ability to support and achieve our WIGs (Wildly Important Goals).
• A background in leading consistent and exceptional customer service.
• Great communication skills – both verbal and written.
• A love for building and maintaining strong parent partnerships.
• A positive, glass-half-full outlook.
• The ability to manage your workload and deliver results.

The N Advantage package

• Competitive salary – £30,243 - £40,706 per annum
• Performance bonus – Up to £1,750 annually.
• Industry-leading holiday allowance – Up to 35 days, including a personal ‘Me’ day and Christmas closure.
• Development fund – £100 annual learning fund, plus paid N Academy training (level 3, EY Degrees, Forest School & more).
• No uniforms – £100 clothing allowance for style freedom!
• Family-friendly – Enhanced parental/fostering/neonatal leave after 2 years.
• Childcare – 40% discount, plus 6 emergency days annually.

And that’s not all!

• Loyalty rewards – 5-year bonus: around-the-world trip + 2 bonus weeks off. 10-year bonus: “Out of this world” experience + 2 more weeks off!
• N Coaching & Mentoring – Empowering team members with access to 3 ILM-approved coaching programmes.
• Referral scheme – Earn up to £1000 per successful hire.
• Amazing discounts – Save on groceries, shopping, fitness, and more.
• Travel support – Season ticket loans and cycle-to-work scheme.
• Socials & Wellbeing – Annual parties, team events, gym discounts, and online fitness.
• And much, much more!

Why N Buckhurst Hill?

Our 110-place N Buckhurst Hill nursery is a bright, spacious setting nestled in the heart of this leafy North East London suburb. Situated in the heart of Buckhurst Hill, our nursery is nestled on Victoria Road – a handy 2-minute walk from Buckhurst Hill underground station and a stone’s throw from the bustling Queen’s Road.

Why N Family Club?

At N Family Club, we’re reimagining early years education – and we want you to be a part of it. We’re a certified Great Place to Work and one of the UK’s most innovative early years groups. With top salaries, unmatched benefits, and real career progression, we put our people first.

Join us today

to spark big ideas in young minds and shape a career you’ll love.

What’s next?

If you think you got what it takes, click apply and fill in our super quick (1 min) application form! If you want to read more about N, our benefits and work culture, visit our Careers website or our Glassdoor Page.