Enquiries Call Coordinator

Little Elms Daycare; London Borough of Bromley; On-site; GBP 35,000 - 40,000; Full time

Job summary

Little Elms Beckenham is seeking an Enquiries Call Coordinator to manage inbound and outbound enquiries, support families through admissions, and help secure places for nursery sessions.

You will handle calls, tours, enrolments, and data records using Outlook and nursery software, while safeguarding and GDPR compliance. The role is full-time at Beckenham Elm Road.

Responsibilities

• Contact new enquiries promptly by telephone.
• Make daily outbound calls to prospective families and follow up consistently.
• Build warm and professional relationships with parents and carers.
• Understand each family’s requirements, including nursery location, child's age, preferred start date, sessions required and funding eligibility.
• Answer questions about nursery sessions, fees, funded childcare, settling in arrangements, curriculum and the enrolment process.
• Identify any concerns preventing a family from proceeding and provide helpful, accurate information.
• Ensure families feel supported, informed and valued throughout their admissions journey.
• Monitor outstanding forms and contact families when further information is required.
• Reschedule missed or cancelled appointments.
• Keep families updated until their place and start date are confirmed.
• Support the Admissions Lead with waiting lists and nursery availability.
• Follow an agreed contact schedule so that no enquiry is missed.
• Work towards agreed targets for calls, tours, registrations and enrolments.
• Record reasons why families proceed, delay or decide against booking.
• Share useful feedback about parent demand, availability and common concerns.
• Contribute ideas to improve enquiry conversion and the overall parent journey.
• Maintain accurate and up to date prospect records.
• Use Microsoft Outlook, Word, Excel and Teams confidently.
• Follow on leads generated through Meta advertising, website forms, telephone calls and emails.
• Use nursery software, with training provided where required.
• Record follow up actions, tour outcomes and next steps where necessary.
• Handle personal information carefully and follow UK GDPR and confidentiality requirements.
• Warm, approachable and genuinely interested in supporting families.
• Confident and comfortable speaking on the telephone throughout the day.
• Positive, persuasive and able to communicate the benefits of Little Elms.
• Patient and understanding when parents have questions or concerns.
• Persistent with follow ups while remaining professional and respectful.
• Calm and organised during busy periods.
• Accurate, dependable and committed to completing agreed actions.
• Supportive, collaborative and willing to contribute to the wider team.
• Little Elms Daycare is committed to safeguarding and promoting the welfare of children. The successful candidate will be expected to follow all safeguarding, confidentiality and data protection procedures. Appointment will be subject to satisfactory references and any required background checks, including an enhanced DBS check.

Job description

Enquiries Call Coordinator

Department: Little Elms Daycare Beckenham

Employment Type: Full Time

Location: Little Elms Beckenham Elm Road

Compensation: £35,000 - £40,000 / year

Description

Enquiries and family support

• Contact new enquiries promptly by telephone.
• Make daily outbound calls to prospective families and follow up consistently.
• Build warm and professional relationships with parents and carers.
• Understand each family’s requirements, including nursery location, child's age, preferred start date, sessions required and funding eligibility.
• Answer questions about nursery sessions, fees, funded childcare, settling in arrangements, curriculum and the enrolment process.
• Identify any concerns preventing a family from proceeding and provide helpful, accurate information.
• Ensure families feel supported, informed and valued throughout their admissions journey.

Tours and enrolments

• Monitor outstanding forms and contact families when further information is required.
• Reschedule missed or cancelled appointments.
• Keep families updated until their place and start date are confirmed.
• Support the Admissions Lead with waiting lists and nursery availability.

Enquiry management

• Follow an agreed contact schedule so that no enquiry is missed.
• Work towards agreed targets for calls, tours, registrations and enrolments.
• Record reasons why families proceed, delay or decide against booking.
• Share useful feedback about parent demand, availability and common concerns.
• Contribute ideas to improve enquiry conversion and the overall parent journey.

Systems and administration

• Maintain accurate and up to date prospect records.
• Use Microsoft Outlook, Word, Excel and Teams confidently.
• Follow on leads generated through Meta advertising, website forms, telephone calls and emails.
• Use nursery software, with training provided where required.
• Record follow up actions, tour outcomes and next steps where necessary.
• Handle personal information carefully and follow UK GDPR and confidentiality requirements.

Personal qualities

The successful candidate will be:

• Warm, approachable and genuinely interested in supporting families.
• Confident and comfortable speaking on the telephone throughout the day.
• Positive, persuasive and able to communicate the benefits of Little Elms.
• Patient and understanding when parents have questions or concerns.
• Persistent with follow ups while remaining professional and respectful.
• Calm and organised during busy periods.
• Accurate, dependable and committed to completing agreed actions.
• Supportive, collaborative and willing to contribute to the wider team.

Safeguarding

Little Elms Daycare is committed to safeguarding and promoting the welfare of children. The successful candidate will be expected to follow all safeguarding, confidentiality and data protection procedures. Appointment will be subject to satisfactory references and any required background checks, including an enhanced DBS check.