Front of House

Maki & Ramen; Frankley; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Team meals

Competitive salary + tips

Job summary

Maki & Ramen is seeking an experienced Floor Supervisor to lead the Front of House team and uphold our premium hospitality standards across busy service periods.

You’ll work hands-on during service, guide the team, maintain excellence in service, and ensure guests receive a polished, welcoming experience consistent with our upscale concept. Join a vibrant, growing group dedicated to great hospitality.

Qualifications

• Proven experience supervising front-of-house in a quality-led restaurant.
• Strong knowledge of food and beverage service and customer care.
• Ability to communicate menu knowledge clearly and confidently.
• Demonstrated leadership and coaching skills.
• Understanding of stock control, rota planning and restaurant operations.
• Calm, organised under pressure with a professional demeanor.
• Interest in Japanese cuisine and premium hospitality.

Responsibilities

• Lead the FOH team during service while maintaining refined service standards.
• Develop menu knowledge and confidently guide guests on recommendations.
• Coach the team on upselling and guest interaction.
• Coordinate pre-shift briefings and ensure smooth FOH/kitchen/bar communication.
• Address guest feedback promptly to uphold top service quality.
• Assist management with rotas, stock control and daily operations.
• Train and develop FOH staff to support restaurant performance.

Skills

FOH supervision

Leadership

Upselling

Menu knowledge

Stock control

Job description

At Maki & Ramen, we’re about more than just great sushi and ramen; we’re a growing family with big energy and even bigger hearts. Since starting out in Edinburgh in 2015, we’ve expanded across Scotland and England, bringing our fun, vibrant restaurants to cities nationwide, with London coming next. Known for our post-it note walls, dragons in the sky and sakura-covered ceilings, our spaces are lively, welcoming and powered by the people who work in them. We’re also passionate about giving back, partnering with local charities in every region we operate in and donating £1 from every ramen sold during dedicated weekly hours. Joining Maki & Ramen means being part of a supportive, ambitious team, growing your career, having fun at work - and knowing you’re helping make a real difference in the communities we serve.

£13 - £13.50 (typical earnings up to £16 p/h with tips)

Pay Rate: £13 - £13.50 (typical earnings up to £16 p/h with tips)

Hours/Schedule: 40-45 per week (hours are negotiable)

Role: Floor Supervisor

Commencement Date: ASAP

Welcome to Maki Nori!

We’re looking for an experienced and confident Floor Supervisor to help lead the Front of House team at Maki Nori.

You’ll be hands-on during service, supporting the team, maintaining our high service standards, and ensuring every guest receives the warm, polished experience expected of our upscale concept.

If you’re a natural leader with strong restaurant experience and a passion for great hospitality, we’d love to hear from you.

Key responsibilities:

• Lead the FOH team during service, maintaining Maki Nori’s refined service standards
• Build strong knowledge of the menu, premium ingredients and drinks to confidently guide guests
• Coach the team on menu knowledge, recommendations and natural upselling
• Lead pre-shift briefings and support smooth coordination between FOH, kitchen and bar
• Handle guest feedback professionally and maintain a high standard of customer service
• Support management with rotas, stock control, team organisation and daily operations
• Train and develop FOH team members and support overall restaurant performance

Skills & Qualifications:

• Previous supervisory or strong senior FOH experience in a quality-led restaurant
• Excellent food, beverage and customer service knowledge
• Confident communicating menu knowledge and recommending/upselling dishes
• Strong leadership and team coaching skills
• Good understanding of stock control, rotas and restaurant operations
• Polished, organised and calm under pressure
• A genuine interest in Japanese cuisine and premium hospitality

As part of our team, you will receive a motivated and friendly working environment, delicious team meals and a competitive salary + tips.