Front Desk Receptionist - Caring Home Admin

Sanctuary Group; Truro; On-site; GBP 20,000 - 26,000; Part time

Benefits offered by this job

Health and wellbeing support

Company-paid life insurance

Parental leave arrangements

Company-funded training

Flexible working options

Inclusive culture

Exclusive retail discounts

Cycle to Work

Job summary

Sanctuary Care’s Redannick Residential and Nursing Home in Truro is seeking a Receptionist to warmly welcome residents and visitors, handle queries, and perform admin tasks. You’ll use Word, Excel and Outlook to manage emails and records, contributing to a friendly, efficient front-of-house experience.

The role requires customer service experience, strong people skills, and good IT confidence. 30 hours per week, in a care home setting, with a supportive team and opportunity for development.

Qualifications

• Experience in a customer service setting.
• Confident using IT systems including Word, Excel and Outlook.
• Warm and approachable with strong people skills.
• Organised and able to manage a variety of tasks calmly and efficiently.
• Caring, enthusiastic and self-motivated with a desire to make a positive difference.

Responsibilities

• Welcome residents, relatives and visitors with warmth and professionalism
• Support customers by answering queries and offering clear, helpful information
• Carry out a range of administrative tasks to keep the home running smoothly
• Use your IT skills to manage emails, records and documents confidently
• Work closely with colleagues to create a friendly, supportive front of house experience

Skills

Customer service

IT skills

Word

Excel

Outlook

People skills

Organization

Self-motivation

Administration

Team collaboration

Tools

Word

Excel

Outlook

Job description

Sanctuary Care’s Redannick Residential and Nursing Home in Truro is seeking a Receptionist to warmly welcome residents and visitors, handle queries, and perform admin tasks. You’ll use Word, Excel and Outlook to manage emails and records, contributing to a friendly, efficient front-of-house experience.

The role requires customer service experience, strong people skills, and good IT confidence. 30 hours per week, in a care home setting, with a supportive team and opportunity for development.