Front Desk Leader: Guest Experience Coach

HRI Hospitality; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

The Barnett, a restored Art Deco hotel near the New Orleans French Quarter, seeks a Guest Services Supervisor to support the Director of Front Office. You will lead front desk operations, coach agents, and ensure exceptional guest experiences in a fast-paced, hospitality-driven environment.

Ideal candidates have 1–2 years in hotel front desk or guest services, supervisory experience, and familiarity with billing, reservations, and Opera Cloud or HyGEO. Hyatt experience is a plus.

Qualifications

• Excellent hospitality focus with guest-centric approach.
• Experience with front desk operations and guest accounts.
• Familiarity with hotel billing, reservations, and guest account management.
• Experience with Opera Cloud, HyGEO or similar systems.
• Previous Hyatt or equivalent brand experience is a plus.

Responsibilities

• Support the Director of Front Office in daily front desk operations.
• Be active at the front desk with check-ins, check-outs, reservations, and billing inquiries.
• Lead by example and coach Guest Services Agents in service standards.
• Foster a collaborative, positive team environment.
• Provide real-time coaching to staff to build confidence and reliability.
• Assist VIP arrivals, special requests, and personalized guest experiences.

Skills

Genuine passion for hospitality

Interpersonal skills

Leadership

Coaching

Patience and empathy

Creativity and problem solving

Organization and multitasking

Adaptability

Cash handling

Reservations

Billing procedures

Microsoft Office

Education

High school diploma or equivalent

Tools

Opera Cloud

HyGEO

Job description

The Barnett, a restored Art Deco hotel near the New Orleans French Quarter, seeks a Guest Services Supervisor to support the Director of Front Office. You will lead front desk operations, coach agents, and ensure exceptional guest experiences in a fast-paced, hospitality-driven environment.

Ideal candidates have 1–2 years in hotel front desk or guest services, supervisory experience, and familiarity with billing, reservations, and Opera Cloud or HyGEO. Hyatt experience is a plus.