Front Desk Host: Warm Welcomes & Smooth Stays

Yotel Edinburgh; City of Edinburgh; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Meals on Duty

Long Service Rewards

Refer a Friend Scheme

On-site Gym Access

Discounted Room Rates

Job summary

Yotel Edinburgh is seeking Front Office Crew Members to welcome guests, check them in, and ensure a smooth and memorable stay. You will be the first and last friendly face, delivering efficient service around the clock.

Join a team that values hospitality, teamwork and guest satisfaction, with opportunities to develop in a fast-paced hotel environment. A commitment to guest care and brand standards is essential.

Qualifications

• Experience in customer service or front desk roles.
• Strong communication skills with a positive attitude.
• Team player who thrives in a fast-paced, ever-changing environment.
• Confidence, curiosity and energy to engage guests.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Greet and check-in guests using YOTEL's systems and procedures.
• Provide information about YOTEL services, facilities, and the local area.
• Handle guest queries, requests, or issues with care and creativity.
• Manage check-out processes, billing and payments.
• Monitor security and health and safety standards at the front desk.
• Support the wider team with luggage assistance and replenishments.
• Collaborate with housekeeping and maintenance to ensure rooms are ready and issues are resolved quickly.
• Champion YOTEL's brand values and deliver service that feels personal and efficient.

Skills

Customer Service

Communication

Team Player

Flexibility

Energy

Hospitality

Job description

Yotel Edinburgh is seeking Front Office Crew Members to welcome guests, check them in, and ensure a smooth and memorable stay. You will be the first and last friendly face, delivering efficient service around the clock.

Join a team that values hospitality, teamwork and guest satisfaction, with opportunities to develop in a fast-paced hotel environment. A commitment to guest care and brand standards is essential.