Front Office Crew (Receptionist) - YOTEL Edinburgh Front Office

Yotel Edinburgh; City of Edinburgh; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Meals on Duty

Long Service Rewards

Refer a Friend Scheme

On-site Gym Access

Discounted Room Rates

Job summary

Yotel Edinburgh is seeking Front Office Crew Members to welcome guests, check them in, and ensure a smooth and memorable stay. You will be the first and last friendly face, delivering efficient service around the clock.

Join a team that values hospitality, teamwork and guest satisfaction, with opportunities to develop in a fast-paced hotel environment. A commitment to guest care and brand standards is essential.

Qualifications

• Experience in customer service or front desk roles.
• Strong communication skills with a positive attitude.
• Team player who thrives in a fast-paced, ever-changing environment.
• Confidence, curiosity and energy to engage guests.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Greet and check-in guests using YOTEL's systems and procedures.
• Provide information about YOTEL services, facilities, and the local area.
• Handle guest queries, requests, or issues with care and creativity.
• Manage check-out processes, billing and payments.
• Monitor security and health and safety standards at the front desk.
• Support the wider team with luggage assistance and replenishments.
• Collaborate with housekeeping and maintenance to ensure rooms are ready and issues are resolved quickly.
• Champion YOTEL's brand values and deliver service that feels personal and efficient.

Skills

Customer Service

Communication

Team Player

Flexibility

Energy

Hospitality

Job description

Purpose of the role

As part of our Front Office Crew Member, you'll be the first and last smile our guests see - creating warm welcomes, smooth check-ins. and fond farewells. You'll work at Reception to deliver friendly , efficient, and memorable guest experiences around the clock.The role of Front Office Crewworking at YOTEL is one of continued development and never a dull shift! You will get to interact with our great guests, making sure their stay at YOTEL is seamless and that everything is working in the hotel safely and how it should – making you very important to us indeed!

Key Responsibilities

• Greet and check-n guests using YOTEL's systems and procedures.
• Provide information about YOTEL services, facilities, and the local area.
• Handle guest queries, requests, or issues with care and creativity.
• Manage check out processes, billing, and payments.
• Monitor security and health and safety standards at the front desk.
• Support the wider team with luggage assistance and replenishments
• Collaborate with housekeeping and maintenance to ensure rooms are ready and guests issues are resolved quickly.
• Champion YOTEL's brand values and deliver service that feels personal and efficient.

What we're looking for

• Previous Customer Service or Front Desk experience - Hospitality experience is a plus
• Strong communication skills with a positive, can-do attitude
• A team player who thrives in a fast paced, every changing environment
• Confidence, curiosity, and energy
• Flexibility to work shifts including evenings, weekends, and holidays.

What we offer

• A supportive and inclusive working environment
• Meals on Duty: Fuel your success with free meals on duty, ensuring your nourished and ready to conquer challenges during your work hours
• Long service incentives: Dedication deserves celebration! Our long service incentives honor your commitment with special rewards and recognition for your loyalty over the years
• Refer a Friend Scheme: Spread the word and reap the rewards
• Complimentary use of our well-equipped on-site gym
• Discounted room rates

We\'re looking for people who love hospitality, love people, and love a little bit of fun at work. If you want to help us shape the future of hotels.