Front Desk Host & Ecosystem Support Coordinator

Sustainable Ventures; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

Sustainable Ventures is hiring a Front Desk Host & Ecosystem Support Coordinator in Greater London. You will be the friendly face of our workspace, delivering a warm welcome, handling enquiries, and ensuring the front desk runs smoothly and professionally.

You will support onboarding new members and help promote internal community events, guiding members and guests to where they need to be and ensuring everyone feels welcomed, supported and connected to our climate tech ecosystem.

Qualifications

• Front-of-house and reception duties; friendly welcome and visitor management.

Responsibilities

• Greet and assist members, guests and employees with a warm, professional welcome.
• Act as the first point of contact for all visitors.
• Manage phone, inbox and reception communications.
• Notify members when guests arrive.

Job description

Salary: £28,860 per annum

Contract: FTE 37.5 hours per week, Monday to Friday, working across two shift patterns of either 7:30am–3:30pm or 9:30am–5:30pm. You will work a combination of both shifts as part of the rota.

Diversity

We’re an equal opportunity employer, dedicated to building a diverse workforce and fostering an inclusive environment, where everyone can thrive and be their authentic selves at work. We recognise that the climate crisis intersects with social and inclusion issues, and we’re particularly eager to receive applications from individuals who bring diverse perspectives, including people of colour, the LGBTQ+ community, people with disabilities, neurodivergent individuals, parents, carers, and those from lower socio-economic backgrounds. We also value different experiences and encourage applicants whose backgrounds may not exactly match the criteria in the job description to apply.

About The Role

The Front Desk Host & Ecosystem Support Coordinator holds an integral position within our workspace team.

As the friendly face of our reception, you set the tone for every interaction. You provide a warm welcome, manage enquiries, and ensure our front desk operates smoothly and professionally.

In addition to core front-of-house duties, you will support the Membership & Ecosystem Lead with onboarding new members and promoting internal community events.

We host frequent events and busy member days — you will be the calm, organised presence who confidently guides members and guests to where they need to be.

Your role ensures everyone feels welcomed, supported and connected to our climate tech community.

Key Responsibilities

Front of House & Reception (core focus)

• Greet and assist members, guests and employees with a warm, professional welcome;
• Act as the first point of contact for all visitors;
• Manage phone, inbox and reception communications;
• Notify members when guests arrive;