Front Desk & Guest Services - Ground Floor Team Member

Premier Inn; Dawley; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Whitbread Benefits Card – up to 60%off

Company pension

Save As You Earn scheme

Discounts on shopping, travel, cinema,

Full training and support from day one

Job summary

Premier Inn in Telford is hiring a Ground Floor Team Member. You’ll welcome guests, assist with check-in, and help with breakfast or dinner service at Southwater Square, ensuring every guest has a smooth stay.

Shifts include evenings and weekends. No hotel experience is required as full training is provided; you’ll join a supportive team at Premier Inn and contribute to a welcoming guest experience.

Qualifications

• Friendly, helpful attitude and willingness to assist guests.
• No hotel experience required; training provided.

Responsibilities

• Welcome guests and help them check in.
• Serve breakfast or evening meals, including bar service and alcoholic drinks.
• Answer questions and help solve problems for guests.
• Help keep reception, restaurant and public areas tidy and inviting.
• Support teammates when things get busy and ensure guests feel looked after from arrival to departure.

Skills

Customer service

Communication

Teamwork

Job description

Premier Inn in Telford is hiring a Ground Floor Team Member. You’ll welcome guests, assist with check-in, and help with breakfast or dinner service at Southwater Square, ensuring every guest has a smooth stay.

Shifts include evenings and weekends. No hotel experience is required as full training is provided; you’ll join a supportive team at Premier Inn and contribute to a welcoming guest experience.