Front Desk & Guest Experience Specialist

HILTON WORLDWIDE; Stratford-upon-Avon; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel chain in Stratford-upon-Avon seeks a guest-facing professional to deliver exceptional customer service. Responsibilities include greeting guests, managing room assignments, handling payments, and ensuring satisfaction throughout their stay. Ideal candidates will have a passion for service, experience in customer-facing roles, and strong time management skills. Join a diverse team committed to inclusion and excellent service standards.

Qualifications

• Passion for customer service.
• Experience in a customer-facing role.
• Ability to work under pressure and multi-task.

Responsibilities

• Greet guests and assign rooms.
• Handle payments and administrative duties.
• Address guest enquiries and complaints professionally.

Skills

Customer service

Conflict resolution

Time management

Organisational skills

Job description

A leading hotel chain in Stratford-upon-Avon seeks a guest-facing professional to deliver exceptional customer service. Responsibilities include greeting guests, managing room assignments, handling payments, and ensuring satisfaction throughout their stay. Ideal candidates will have a passion for service, experience in customer-facing roles, and strong time management skills. Join a diverse team committed to inclusion and excellent service standards.