Front Desk Guest Experience Specialist

LGH Hotels Management Ltd; Basildon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee discounts on hotel rates

IHG room benefit programme

Shopping discounts

Eye care

Wellbeing support

Free meals on duty

Free parking

Job summary

LGH Hotels Management Ltd presents a Hotel Receptionist position at Holiday Inn Basildon. The successful candidate will greet guests, manage check‑in/check‑out, handle calls and reservations, and provide local information to ensure a welcoming stay.

Join a front office team focused on creating memorable guest experiences, with opportunities to develop strongCustomer service skills in a busy hotel environment.

Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth and friendly check‑in and check‑out experience
• Support guests throughout their stay by responding to queries and requests with care and efficiency
• Handle incoming phone calls, emails and reservations accurately and confidently
• Provide clear information about the hotel, its facilities and the local area
• Use the hotel reservation system accurately, maintaining up‑to‑date guest information
• Work closely with colleagues across the hotel to support a seamless guest experience

Job description

LGH Hotels Management Ltd presents a Hotel Receptionist position at Holiday Inn Basildon. The successful candidate will greet guests, manage check‑in/check‑out, handle calls and reservations, and provide local information to ensure a welcoming stay.

Join a front office team focused on creating memorable guest experiences, with opportunities to develop strongCustomer service skills in a busy hotel environment.