Front Desk & Client Experience Specialist

Jones Walker LLP; Birmingham; On-site; GBP 20,000 - 23,000; Full time

Job summary

Jones Walker LLP in the United Kingdom is seeking a professional Receptionist to manage the front desk, greet clients, answer calls, and coordinate general office operations in a busy law firm setting.

You will support conference room bookings, hospitality for meetings, mail and courier tasks, and ensure a polished, client‑facing environment while maintaining security procedures and a high standard of service.

Qualifications

• High school diploma or equivalent required.
• Prior receptionist, customer service, hospitality, or administrative experience required; law firm or professional services experience preferred.
• Strong proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.

Responsibilities

• Greet clients, visitors, and vendors in a professional, courteous, and welcoming manner.
• Answer, screen, and direct incoming telephone calls.
• Maintain visitor logs and coordinate building access and security procedures.
• Receive and distribute deliveries, packages, and courier items.
• Monitor and maintain the appearance and professionalism of the reception area and conference rooms.
• Coordinate conference room reservations and meeting logistics.
• Set up conference rooms for internal and client meetings.
• Order, receive, and arrange food, beverages, and catering for meetings and events.
• Ensure conference rooms are properly stocked, clean, and ready for use.
• Assist with firm functions, client receptions, training sessions, and special events.
• Serve as a backup resource for office services and administrative functions during absences or peak workload periods.
• Sort and distribute incoming mail and prepare outgoing mail and courier packages.
• Deliver mail and outgoing packages to the Post Office and FedEx drop locations.
• Assist with copying, scanning, printing, filing, and general office services support.
• Monitor office supply inventory and place orders as needed.
• Coordinate service requests with building management and outside vendors.
• Deliver documents to courts, clients, and other businesses when necessary.
• Provide overflow support to attorneys and administrative staff during peak periods.

Skills

Front desk

Customer service

Hospitality

Communication

Microsoft Office

Education

High school diploma

Tools

Microsoft Outlook

Word

Excel

Teams

Job description

Jones Walker LLP in the United Kingdom is seeking a professional Receptionist to manage the front desk, greet clients, answer calls, and coordinate general office operations in a busy law firm setting.

You will support conference room bookings, hospitality for meetings, mail and courier tasks, and ensure a polished, client‑facing environment while maintaining security procedures and a high standard of service.