Front Desk Administrator

soti; Metropolitan Borough of Solihull; On-site; GBP 19,000 - 26,000; Full time

Job summary

SOTI is seeking a Front Desk Administrator in Solihull, hybrid work pattern. The role involves welcoming visitors, managing calls, coordinating office operations, and providing comprehensive administrative support to executives and teams.

The ideal candidate brings strong organizational and communication skills, attention to detail, and the ability to handle multiple priorities in a fast-paced environment. This is a customer-focused, professional office role in a global tech company.

Qualifications

• 1 year of experience in a similar administrative role.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Excellent telephone manners and professional conduct.
• Demonstrated tact and diplomacy when dealing with people.
• Attention to detail with strong problem-solving skills.
• Proficiency in MS Word, Excel, PowerPoint and email.

Responsibilities

• Check in/out guests and create a pleasant visitors experience.
• Screen and direct calls from the main line to the appropriate department/individual.
• Monitor and order office supplies; coordinate with facilities.
• Efficiently manage executive calendars and provide administrative support.
• Organize internal and external events; manage meeting room bookings.
• Perform clerical duties including data entry, filing, and updating records.
• Process executive expense reports and reconcile credit card statements.
• Assist with inbound/outbound shipments and travel logistics.
• Respond to inquiries with timely and accurate information.
• Support cross-department projects as needed.
• Plan and prioritize workload within service standards.

Skills

Self-starter

Teamwork and independence

Verbal and written communication

Telephone manners

Diplomacy and tact

Attention to detail and problem‑solved

Education

1 year experience in same role or similar

Tools

MS Word

Excel

PowerPoint

Email

Job description

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

SOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers. SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organisations.

Job Title: Front Desk Administrator

Location: Solihull, West Midlands - Hybrid

Employment type: Employee

Who We Are

At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they've always been done.

What We’re Looking For

We’re looking for a proactive, highly organised, and customer-focused professional who thrives in a fast-paced office environment. The ideal candidate will have strong administrative and communication skills, excellent attention to detail, and a passion for delivering an exceptional experience to employees, visitors, and stakeholders. You are a self-starter who can manage multiple priorities, maintain confidentiality, and build positive working relationships across all levels of the organisation while ensuring the smooth day-to-day running of the office.

What’s in it for you?

The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasises personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast‑paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

What You’ll Do

• Check in/out all guests and create a pleasant visitors experience
• Screening and directing calls from the main line to the appropriate department/individual
• Monitoring and ordering office supplies, coordinating with the facilities department
• Efficiently managing executive calendars, and providing administrative support
• Manage internal recognition program
• Organise catering for company events/external meetings and manage meeting room bookings
• Perform clerical duties, such as data entry, filing, sorting mail, and updating records in a detailed fashion
• Process executive expense reports and reconciles credit card statements
• Facilitating company inbound/outbound shipments to avoid backlogs
• Answer inquiries and provides information of a general nature in a time-sensitive matter
• Assist cross-department projects
• Plan, prioritise and organise workload, consistently working within service standards and agreed objectives.
• Other tasks as assigned.
• Responding to phone calls and emails within set time scales.
• Proactive in identifying and implementing travel process improvements.

Qualifications

• A self-starter with a high degree of initiative and a can-do attitude
• Must have 1-year experience in the same position or similar
• Able to work efficiently as a part of a team as well as independently
• Strong verbal & written communication skills
• Good telephone manners
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Proficient in MS Word, Excel, PowerPoint, and e-mail
• Attention to detail in all areas of work with strong problem identification and problem resolution skills.

About SOTI

SOTI is the world’s most trusted provider of mobile and IoT management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI’s innovative portfolio of solutions and services provides the tools organisations need to mobilise their operations and optimise their mobility investments.

SOTI extends secure mobility management to provide a flexible solution for comprehensive management and security of all mobile devices and connected peripherals deployed in an organisation.

At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to the market.

We offer careers with #EndlessPossibilities.

We note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recru