Front Desk Admin for Youth Services & Care

LEEDS CITY COUNCIL; Leeds; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

West Yorkshire Pension Fund

Flexible working

Career development

Staff benefits

Job summary

Leeds City Council is seeking an Administration Assistant to support Adel Beck Secure Children’s Home’s day-to-day operations. You will manage front-of-house interactions and provide essential administrative support in a fast-paced environment.

The role emphasises accuracy, confidentiality and customer care, with flexible and hybrid working arrangements where appropriate. DBS checks are part of the recruitment process.

Qualifications

• Strong IT skills and ability to use MS Office effectively.
• Excellent interpersonal and communication skills, both written and verbal.
• Active listening and ability to check understanding with customers.
• Ability to work as part of a team and independently.
• Experience with administrative databases is desirable.

Responsibilities

• Act as the first point of contact for visitors and telephone enquiries, providing a professional and welcoming front-of-house service.
• Promote a positive, customer-focused attitude and culture at all times.
• Perform a range of administrative duties including filing, photocopying, scanning, faxing, diary management, and mail handling.
• Ensure the reception area is well-maintained, organised and welcoming to all visitors.
• Work with a high level of accuracy when checking documents and recording information.
• Identify problems and propose practical solutions; manage workload and meet deadlines.

Skills

Strong IT skills

Excellent interpersonal

Active listening

Teamwork

Independent working

Education

NVQ/QCF in Administration

Tools

Microsoft Word

Excel

Access

Job description

Leeds City Council is seeking an Administration Assistant to support Adel Beck Secure Children’s Home’s day-to-day operations. You will manage front-of-house interactions and provide essential administrative support in a fast-paced environment.

The role emphasises accuracy, confidentiality and customer care, with flexible and hybrid working arrangements where appropriate. DBS checks are part of the recruitment process.