Fright Nights VIP Experiences Host

Merlin; Chertsey; On-site; GBP 12,000 - 14,000; Part time

Benefits offered by this job

£8.50 per hour

Merlin Magic Pass: 20 free tickets

Staff discounts on Merlin attractions

Job summary

Merlin operates Thorpe Park in Chertsey and seeks VIP Experiences Hosts for Fright Nights. The role offers a full-time, fully flexible schedule on a seasonal contract, delivering VIP entry and park experiences to guests while maintaining high service standards.

You'll use your park knowledge, provide excellent customer service, and collaborate with other departments to create memorable moments for visitors.

Qualifications

• 18 years old or over
• High level of personal presentation and ability to uphold standards in a fast-paced environment
• Demonstratable problem solving and decision-making techniques
• Ability to work both individually and as part of a team, with ownership of tasks
• Approachable and able to build relationships with guests and colleagues
• In-depth knowledge of the park to deliver great guest experiences

Responsibilities

• Deliver VIP entry and experience packages to meet business targets
• Ensure a seamless guest journey from arrival to exit using park knowledge
• Be approachable and ready to assist guests with planning their day
• Support department mission to achieve positive customer feedback through internal and external captures
• Support other departments as needed (corporate events, retail, rides)
• Contribute ideas to continuously improve the department

Job description

What you'll bring to the team

VIP Experiences Host - Fright Nights

Location: Thorpe Park, Chertsey, KT16 8PN

Hours: Full time, fully flexible.

Contract Type: Seasonal

Here at the UK's Most Thrilling Theme Park, we're gearing up to celebrate 25 Years of Fear, as Fright Nights returns! We are recruiting for VIP Experience Hosts to join our team in delivering our award-winning theme park scare event!

Our VIP Experience Hosts play a pivotal role in delivering an amazing experience for our VIP guests - from 'behind the scenes' experiences, to unique VIP theme park packages - you'll be part of the team helping our guests take on Thorpe Park like never before! This front-line position will see you providing excellent customer service and memorable experiences, using your strong level of knowledge of the park and our attractions to consistently deliver our high service standards.

What you'll be doing...

In this role, you will be delivering both VIP entry and experience packages to support all targets set by the business.

• Ensure a seamless, smooth guest journey from their arrival until their exit, using your in-depth knowledge of the theme park to deliver the best possible experiences to our guests.
• Being approachable, confident and ready to assist our guests with sharing your knowledge to help plan their day.
• To assist with the department’s mission to achieve positive customer feedback through internal and external captures.
• To support the wider theme park through assisting other departments when required, such as corporate events, retail and our rides teams.
• Support product development and contribute new ideas to continually drive the department.

Qualifications & Experience

• Due to nature of the role and working hours, applicants must be 18 years old or over.
• High level of personal presentation, and the ability to uphold required standards in fast-paced, dynamic environment.
• Demonstratable problem solving and decision-making techniques.
• Abilities to work both individually and as part of a team, with the skills to take on a wide range of tasks with a high level of ownership.
• We're looking for applicants who are approachable and able to build relationships with our guests and their colleagues.
• Have an in-depth park knowledge to deliver the best possible experiences to our guests.

Benefits

• Pay from £8.50 per hour (age dependant).
• 40% discount off LEGO sets and products on the online LEGO Store!
• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you're using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Pro rata holiday allowance based on 28 days full time equivalent
• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Ongoing training & development

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

From GBP £8.50/Hr.