French-Speaking SaaS Client Success Lead

IDeaS; Greater London; Hybrid; GBP 65,000 - 110,000; Full time

Job summary

IDeaS is seeking an experienced Success Manager to drive client satisfaction, adoption, and retention across global hospitality clients. You will guide implementations, monitor value realization, and act as a trusted advisor to maximize ROI from IDeaS solutions.

Fluency in French and English is required for multinational client engagements. The role emphasizes proactive problem-solving, strong communication, and collaboration with cross-functional teams to ensure successful product adoption and

Qualifications

• Bachelor's degree in Business, Statistics, Finance, Hospitality, or a related field.
• Minimum 5 years of business experience, ideally in Client Success with global operations.
• Fluent in French and English with strong communication skills.

Responsibilities

• Manage client relationships post-sale and support onboarding and implementation teams.
• Drive client retention through proactive engagement and ongoing support.
• Establish trusted advisor relationships to demonstrate ROI and value.
• Develop tailored action plans to address issues and improve satisfaction.
• Monitor usage, provide documentation, and escalate high-risk items as needed.
• Collaborate with internal teams to ensure smooth adoption of solutions.

Job description

IDeaS is seeking an experienced Success Manager to drive client satisfaction, adoption, and retention across global hospitality clients. You will guide implementations, monitor value realization, and act as a trusted advisor to maximize ROI from IDeaS solutions.

Fluency in French and English is required for multinational client engagements. The role emphasizes proactive problem-solving, strong communication, and collaboration with cross-functional teams to ensure successful product adoption and