French-Speaking Luxury Client Relations Advisor

BoF Careers; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Burberry is seeking a dedicated professional to deliver elevated luxury client experiences across phone, email, live chat, and social channels. You will tailor recommendations using client history, maintain a warm and polished service, and own cases from start to resolution.

You'll build product expertise, collaborate with partners, and uphold Burberry's brand standards while providing exceptional aftercare and personalised follow-up. Fluency in English and French is required.

Qualifications

• Previous experience delivering elevated services, client relations, customer service or a comparable client-facing environment.
• A genuine passion for luxury, fashion, product and creating exceptional client experiences.
• Fluency in English plus French is required.

Responsibilities

• Deliver world-class luxury service across phone, email, live chat, social platforms and other approved digital channels, adapting your style to the client and situation.
• Create a warm, polished and highly personalised experience, using client preferences and history to tailor recommendations.
• Take full ownership of client cases from first contact through to resolution, providing clear updates and follow-up.
• Develop expert knowledge of Burberry products, collections, craftsmanship, services and aftercare.
• Complete all administration accurately and promptly, ensuring complete client journey records.

Skills

Client relations

Customer service

Luxury service

Communication

Job description

Burberry is seeking a dedicated professional to deliver elevated luxury client experiences across phone, email, live chat, and social channels. You will tailor recommendations using client history, maintain a warm and polished service, and own cases from start to resolution.

You'll build product expertise, collaborate with partners, and uphold Burberry's brand standards while providing exceptional aftercare and personalised follow-up. Fluency in English and French is required.