French Speaking Customer Support Specialist (Tech Support Team)

TN United Kingdom; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen bilingualen Kundenservicemitarbeiter, der leidenschaftlich daran interessiert ist, Kundenbeziehungen aufzubauen und technischen Support zu leisten. In dieser Rolle unterstützen Sie europäische Kunden bei der Nutzung der YOOBIC-Plattform und tragen zur Verbesserung ihrer Erfahrungen bei. Sie werden Teil eines dynamischen Teams, das sich auf Kundenbindung und technische Problemlösung konzentriert. Mit einem hybriden Arbeitsmodell und einer Vielzahl von Vorteilen, einschließlich umfangreicher Schulungen und Team-Events, bietet diese Position die Möglichkeit, in einem schnelllebigen Umfeld zu wachsen und sich weiterzuentwickeln. Wenn Sie technologiebegeistert sind und gerne in einem unterstützenden Team arbeiten, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

33 Tage Urlaub (einschließlich Feiertage)

Vitality medizinische Versorgung

Simplyhealth Cash Plan

Lebensversicherung

Team-Events und soziale Veranstaltungen

Wöchentliche kostenlose Online-HIIT-Sitzungen

Gym-Rabatte

Regelmäßige Schulungen und Coaching

Qualifications

• Mindestens 2 Jahre Erfahrung in der Kundenbetreuung in SaaS oder technischem Support.
• Exzellente mündliche und schriftliche Kommunikationsfähigkeiten in Französisch und Englisch.

Responsibilities

• Kunden bei der Nutzung der YOOBIC-Plattform unterstützen und technische Probleme lösen.
• Eingehende Supportanfragen professionell bearbeiten und SLA einhalten.

Skills

Kundenbeziehungen aufbauen

Technische Problemlösung

Kommunikationsfähigkeiten (Französisch/Englisch)

Analytische Fähigkeiten

Teamarbeit

Education

Mindestens 2 Jahre Erfahrung im Kundenservice

Tools

Jira

Zendesk

Excel (VLOOKUP, Datenanalyse)

Job description

Social network you want to login/join with:

French Speaking Customer Support Specialist (Tech Support Team), London

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Client:

YOOBIC

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

721115925f25

Job Views:

4

Posted:

01.05.2025

Expiry Date:

15.06.2025

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Job Description:

We're always looking for new talent so if you want a chance to be considered for roles outside of those advertised, send us your CV and what role you're looking for at [emailprotected]

Who we are…

YOOBIC is an AI-powered frontline employee experience platform. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work—all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically improving the frontline employee working experience. 350+ companies around the world including MattressFirm, Michaels, GameStop, Lacoste, Lidl, Boots, Peloton, Pret, Puma, and Vans trust YOOBIC to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve customer experience. To learn more about YOOBIC, visit www.yoobic.com or follow us on LinkedIn.

What we need…

We're hiring a motivated, bilingual (English/French) Customer Support Specialist to join our Customer Support team in London. This is a great opportunity for someone passionate about customer satisfaction and tech, to support our European clients.

As a Customer Support Specialist, you will work directly with our customers to answer their questions, and technical issues and provide support that will drive their adoption and satisfaction of the YOOBIC platform. You will be one of the pillars of our customer happiness and will work in close collaboration with our Customer Success, Customer Implementation, Product, Technical and Quality Assurance (QA) teams.

Our Customer Support team is spread across the world with our Head of Support based in London, where you will be working. If customer care drives you and you love to investigate and solve technical issues, this challenge is for you!

What you'll do…

Help our customers to use the YOOBIC platform successfully and to achieve their business goals

Respond to, troubleshoot or escalate all incoming support requests (including technical issues) from our customers via email, video calls, chat, our portal and/or phone in a professional manner and according to our Service Level Agreements (SLA)

Communicate and keep our customers updated regularly

Qualify, replicate and resolve inbound tickets

Identify, reproduce and report bugs to our product and development team

Be the advocate of the customer, and follow up on any open bug by taking into account the client’s business impact

Use our customers’ feedback to qualify needs, and suggest improvements to make our apps even greater

Work with our Customer Implementation and Customer Success teams to achieve the best Customer Satisfaction and be Customer Focused at all times

Proactively contribute to our Help Center and internal tools, and the future success of Customer Support at YOOBIC

… and being the amazing candidate you are, you will be willing to take on additional responsibilities as needed!

What you have...

A genuine passion for building customer relationships and providing world-class support for a complex product

A proactive approach with a positive attitude and a great team spirit

Excellent oral and written communication skills in French and English as a minimum, Italian or Spanish is a bonus

Good interpersonal and organisational skills

Previous experience of a minimum of 2 years in Customer Support in SaaS or Technical Support role

Ability to work in teams or individually as and when required

Good Excel skills including VLOOKUP, and data analysis.

You’re analytical, excited by technological advances and thrive when solving problems

You’re excited by the prospect of working in a scale-up and fast-paced environment

Strong interest in technology

We’d be particularly excited if you have…

Experience with ticket management systems such as Jira and Zendesk

Knowledge in Image Recognition, Deep Learning, and AI features

What we offer...

• Hybrid working (2 days per week in London office)
• 33 days annual leave (including bank holidays)
• Scottish Widow Pension scheme
• Vitality medical coverage - Including primary care, hospital care and additional mental health coverage
• Simplyhealth cash plan (includes dental and vision coverage)
• Healthy Mind EAP
• Short Term and Long Term disability coverage
• Life Assurance
• Critical Illness coverage
• Enhanced parental leave
• Team events including weekly breakfast, gourmet lunches and lots of social events
• Weekly free online HIIT sessions + gym discounts
• Regular training and coaching to make you even better in your role
  

We are an equal opportunity employer that values diversity and inclusion. We are committed to equal employment opportunities and we want to ensure that our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process please do not hesitate to let us know. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.