French, Dutch & English Customer Service Advisor

JR United Kingdom; London; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A leading company in London seeks a French, Dutch, and English Customer Service Advisor to join their multilingual team. You will assist customers with product queries through various channels, working in a hybrid model, contributing to meaningful engagement and support for a beloved brand. This role offers a starting salary of £29,500, with growth opportunities, and a friendly work culture.

Benefits

Gym discounts

Cycle-to-work scheme

Wellbeing perks

Qualifications

• You speak French, Dutch, and English fluently.
• Previous experience in customer care preferred.
• Comfortable across digital platforms.

Responsibilities

• Support customers via social media, phone, email, and live chat.
• Take ownership of customer journeys.
• Work collaboratively with a team.

Skills

Fluency in French

Fluency in Dutch

Fluency in English

Customer Care

Digital Savvy

Tools

Salesforce

Google Suite

MS Office

Job description

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French, Dutch & English Customer Service Advisor, london

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Client:

ABL Recruitment

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

7

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

French, Dutch & English Customer Service Advisor

Hours: 40 hours per week

Operational hours: Monday to Friday 8.30am – 5pm / Saturday 9am-2pm

Hybrid

We are seeking a fluent French and Dutch speaker to join a fun, friendly multilingual team as a Customer Service Advisor based in central London (2 days in the office, the rest from home). You'll be supporting customers in the Benelux region with product queries, social media conversations, and all kinds of care-related comms for a much-loved household brand.

You’ll be the person they turn to when they need support, a bit of reassurance, or a fast solution. Whether that’s a question on Instagram, a product concern, or a curious query about nutrition - you'll handle it with empathy, clarity, and a touch of personality.

Please note: You must be fluent in all three languages - French, Dutch, and English

What you’ll be doing:

• Supporting customers across social media, phone, email and live chat
• Taking ownership of customer journeys and finding the right fix first time
• Responding with warmth and professionalism – in French, Dutch, and English
• Collaborating with an experienced team who love what they do
• Working with tools like Salesforce, Google Suite and MS Office
• Getting involved in campaign content and community engagement

About You:

• You speak French, Dutch, and English fluently
• You’re empathetic, articulate, and love solving problems
• You're digitally savvy and comfortable across platforms
• You have previous experience in customer care – food industry is a bonus
• You're curious about nutrition, wellbeing or products with purpose
• You’re a team player who also thrives working independently
• £29,500 starting salary + opportunity to grow
• Hybrid working: 2 days in our lively central London office
• Career development with a clear path to progress
• Gym discounts, cycle-to-work scheme, and wellbeing perks

If you're passionate about people, language, and customer care with meaning, this could be your next big move.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 26/06/2025 by JR United Kingdom