Freight Sales Coordinator

DFDS UK & Ireland; Dover; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as a Freight Sales Coordinator, where you will drive business growth and maintain customer relationships. This role involves nurturing existing clients and seeking new business opportunities while utilizing CRM systems for effective communication and decision-making.

Benefits

Life Assurance Cover

Contributory Company Pension Scheme

Holiday Purchase Scheme

Free Ferry Travel for Guests

Employee Assistance Programme

Retail Discounts

Cashback on Health Care

Access to Wellbeing Platform

Mental Health Support

Qualifications

• Solid background in sales and customer service.
• Ability to identify customer needs and offer tailored solutions.

Responsibilities

• Maintain and grow a portfolio of customers.
• Generate new business through self-driven prospecting.
• Communicate regularly with customers to address inquiries.

Skills

Customer Relationships

Sales

Communication

Tools

CRM Systems

Job description

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Freight Sales Coordinator.

Be part of the movement – and play your part.

About the role

As a Freight Sales Coordinator, you play a pivotal role in driving business growth and maintaining strong customer relationships. You act as the bridge between clients and internal departments, ensuring that service delivery aligns with customer expectations. Your daily activities focus on nurturing a robust portfolio of existing clients, while also seeking new business opportunities through proactive outreach and collaboration. Leveraging CRM systems and providing timely market feedback ensures streamlined communication, effective issue resolution, and strategic decision-making across the team.

You will be responsible for

• Maintaining and growing a portfolio of customers by providing competitive rates, regular reporting, and ensuring service excellence.
• Generating new business through self-driven prospecting, internal referrals, and collaboration with cross-functional teams.
• Communicating regularly with customers to address inquiries, resolve issues promptly, and gather market intelligence.
• Promoting and actively utilizing CRM systems to document all client interactions, opportunities, and follow-ups.
• Providing structured feedback and performance updates to the Management Team through CRM reports and scheduled meetings.

About you

You’re a motivated and dynamic sales professional who understands the value of strong customer relationships and proactive service. With a solid background in sales and customer service, you’re confident in both managing an existing portfolio of clients and prospecting to generate new business opportunities. You have a proven ability to identify customer needs, offer tailored solutions, and consistently deliver results.

While direct experience in ferry services isn’t required, a broader understanding of the logistics, transport, or freight forwarding industry will be a strong advantage. You’re commercially minded, quick to learn, and always looking for ways to add value — both to your customers and your team.

Your natural communication skills, approachable manner, and ability to work collaboratively make you a great fit for team-based environments. At the same time, you're self-driven and comfortable working independently, showing initiative in everything you do. Above all, you’re someone who enjoys connecting with people, thrives on achieving goals, and takes pride in delivering an exceptional customer experience.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to Breeze, our award-winning Wellbeing platform.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

Are we a match? Then what are you waiting for? Apply now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.