Freight Operator

PSP Worldwide Logistics; Fareham; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave

Profit sharing (quarterly)

Private healthcare

Training and career development

Air, sea and road freight exposure

International customer exposure

Job summary

PSP Worldwide Logistics in Fareham, Hampshire is seeking an experienced Freight Operator to join our busy freight forwarding team. This is not an entry‑level role and you should be able to hit the ground running.

You will manage import/export shipments, quote from initial enquiries, obtain carrier rates, book sea/air/road freight, apply Incoterms, prepare shipping documents and liaise with customers, hauliers and overseas agents to deliver on time.

Qualifications

• Strong communication with customers, carriers and teams.
• Experience in operations management and day-to-day freight coordination.
• Proven customer service skills and issue resolution.
• Practical knowledge of freight operations, documentation and customs.
• Attention to data accuracy and compliance.
• On-site work in Fareham and multitasking in a fast-paced setting.
• Proficiency with logistics/ERP systems; MS Office familiarity.
• Relevant experience in freight forwarding or logistics.

Responsibilities

• Quote from enquiry and build commercially sound quotations.
• Obtain carrier rates and schedule shipments.
• Book sea, air and road freight and manage shipments.
• Prepare shipping documentation and Incoterms.
• Coordinate with customers, hauliers, carriers and overseas agents.
• Monitor shipments and resolve issues to delivery.

Skills

Strong communication skills

Operations management experience

Customer service skills

Freight operations knowledge

Data accuracy and compliance

On-site work in Fareham

ERP systems proficiency

MS Office experience

Freight forwarding experience

Tools

MS Office

Bespoke freight software

Job description

Company Description

PSP Worldwide Logistics Ltd is a privately owned freight forwarding and export packing company based in Fareham, Hampshire, UK, and is recognised as a leading provider of global logistics solutions. The company offers air and sea freight forwarding, export packing, project and event logistics, customs clearance, and worldwide boat transportation, supported by bespoke software and live shipment tracking for clients. Founded in 1998, PSP has grown into a global operator, strengthened by the PSP Worldwide Logistics received the King’s Award for Enterprise in International Trade in 2025, reflecting its strong international growth. The company operates under ISO 9001:2015 and ISO 14001 certifications and holds MPAS accreditation, demonstrating high standards of quality, continuous improvement, and responsible environmental practices.

Role Description

We're looking for an experienced Freight Operator to join our busy freight forwarding team.

And to be clear from the outset — this is not a trainee or entry-level role.

We're looking for someone who already understands freight forwarding in practice and can hit the ground running.

You should have hands-on experience of:

• Managing import and/or export shipments
• Preparing freight quotations from the initial customer enquiry
• Obtaining carrier and supplier rates and building accurate customer quotations
• Booking sea, air and/or road freight
• Understanding and applying Incoterms
• Preparing and checking shipping documentation
• Working with customers, hauliers, carriers and overseas agents
• Monitoring shipments and dealing with problems when they arise
• Managing multiple shipments and deadlines independently

Quoting and Incoterms are fundamental to this role.

We need someone who can take a customer enquiry, understand what is required, obtain the appropriate rates, produce a commercially sound quotation and then manage the shipment through to delivery.

Qualifications

• Strong Communication skills, including clear written and verbal interaction with customers, carriers, and internal teams.
• Experience in Operations Management and day-to-day coordination of freight activities or logistics processes.
• Proven Customer Service skills, with the ability to handle enquiries, manage expectations, and resolve issues effectively.
• Practical knowledge of Freight operations and Supply Chain Management, including documentation, customs processes, and shipment tracking.
• Attention to detail and accuracy in handling data, documentation, and compliance requirements.
• Ability to work on-site in Fareham, manage multiple tasks, and prioritize in a fast-paced logistics environment.
• Proficiency with logistics or ERP systems and general IT tools (e.g., MS Office); familiarity with bespoke freight software is an advantage.
• Relevant experience in freight forwarding, logistics, or supply chain; a related vocational qualification or industry training is beneficial.

Why join PSP?

We're not just looking for someone to fill a seat. We're looking for an experienced freight professional who wants to be part of a growing, ambitious logistics business.

PSP Worldwide Logistics is a King's Award for Enterprise winner for International Trade, with more than 25 years' experience helping UK businesses move goods around the world.

In return for your experience, we offer:

Competitive salary – £30,000+ depending on experience

25 days' annual leave plus bank holidays

Quarterly profit share scheme (when applicable)

Private healthcare

Training and career development opportunities

The opportunity to work across air, sea and road freight

Exposure to international customers, suppliers and overseas agents

Work across interesting sectors including marine, defence, manufacturing and project logistics

A friendly, established team where your experience is valued

The opportunity to work for a King's Award-winning international logistics company

Based at our Fareham, Hampshire headquarters

We're looking for someone who already knows freight forwarding and can hit the ground running – particularly when it comes to quoting, supplier rates and Incoterms.

If you're an experienced Freight Operator looking for your next challenge, we'd love to hear from you.